How to cite this paper
Bustami, A., Awamleh, F & Al-Momani, A. (2025). Leveraging business intelligence and analytics for strategic success in the hospitality industry: Insights from hotels.Journal of Project Management, 10(1), 87-96.
Refrences
Adamala, S., & Cidrin, L. (2011). Key success factors in business intelligence.
Alkhodary, D. (2023). Integrating Sustainability into Strategic Management: a Path Towards Long-Term Business Success. International Journal of Professional Business Review, 8(4), e01627. https://doi.org/10.26668/businessreview/2023.v8i4.1627
Alnoukari, M., & Hanano, A. (2017). Integration of business intelligence with corporate strategic management. Journal of Intelligence Studies in Business, 7(2), 5–16. https://doi.org/10.37380/jisib.v7i2.235
Awamleh, F., & Bustami, A. (2022). Examine the Mediating Role of the Information Technology Capabilities on the Relationship Between Artificial Intelligence and Competitive Advantage During the COVID-19 Pandemic. SAGE Open, 12(3), 1–14. https://doi.org/10.1177/21582440221119478
Awamleh, F. T., & Bustami, A. N. (2022). Investigate the Mediating Role of Business Intelligence on the Relationship Between Critical Success Factors for Business Intelligence and Strategic Intelligence. Journal of Intelligence Studies in Business, 12(2), 66–79.
Awawdeh, H., Abulaila, H., Alshanty, A., & Alzoubi, A. (2022). Digital entrepreneurship and its impact on digital supply chains: The mediating role of business intelligence applications. International Journal of Data and Network Science, 6(1), 233–242. https://doi.org/10.5267/J.IJDNS.2021.9.005
Bany Mohammad, A., Al-Okaily, M., Al-Majali, M., & Masa’deh, R. (2022). Business Intelligence and Analytics (BIA) Usage in the Banking Industry Sector: An Application of the TOE Framework. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 189. https://doi.org/10.3390/joitmc8040189
Chenoweth, T., Corral, K., & Demirkan, H. (2006). Seven key interventions for data warehouse success. Communications of the ACM, 49(1), 114–119. https://doi.org/10.1145/1107458.1107464
Cohen, C. (2013). Business intelligence: the effectiveness of strategic intelligence and its impact on the performance of organizations. John Wiley & Sons.
Enad Al-Qaralleh, R., & Atan, T. (2022). Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry. Kybernetes, 51(1), 423–441.
Eryadi, R. A., & Hidayanto, A. N. (2020). Critical Success Factors for Business Intelligence Implementation in an Enterprise Resource Planning System Environment Using DEMATEL: A Case Study at a Cement Manufacture Company in Indonesia. Journal of Information Technology Management, 12(1). https://doi.org/10.22059/jitm.2020.296055.2460
Fatoki, O. (2021). Sustainable leadership and sustainable performance of hospitality firms in South Africa. Entrepreneurship and Sustainability Issues, 8(4), 610–621.
Fuertes, G., Alfaro, M., Vargas, M., Gutierrez, S., Ternero, R., & Sabattin, J. (2020). Conceptual Framework for the Strategic Management: A Literature Review - Descriptive. In Journal of Engineering (United Kingdom) (Vol. 2020, p. 21). Hindawi Limited. https://doi.org/10.1155/2020/6253013
Gottschalk, P. (2009). Implementing Intelligence Strategy. In Policing Organized Crime (pp. 69–88). Routledge.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121.
Hawking, P., & Sellitto, C. (2010). Business Intelligence (BI) Critical Success Factors (Vol. 4). http://aisel.aisnet.org/acis2010/4
Hayes, A. F. (2015). An Index and Test of Linear Moderated Mediation. Multivariate Behavioral Research, 50(1), 1–22. https://doi.org/10.1080/00273171.2014.962683
Ioannidis, A., Chalvatzis, K. J., Leonidou, L. C., & Feng, Z. (2021). Applying the reduce, reuse, and recycle principle in the hospitality sector: Its antecedents and performance implications. Business Strategy and the Environment, 30(7), 3394–3410.
Jaradat, Z., Al-Dmour, A., Alshurafat, H., Al-Hazaima, H., & Al Shbail, M. O. (2022). Factors influencing business intelligence adoption: evidence from Jordan. Journal of Decision Systems, 1–21. https://doi.org/10.1080/12460125.2022.2094531
Jawabreh, O., Shniekat, N., Saleh, M. M. A., & Ali, B. J. (2022). The strategic deployment of information systems attributes and financial performance in the hospitality industry. Information Sciences Letters, 11(5), 110504.
Johannesson, J., & Palona, I. (2010). Environmental turbulence and the success of a firm’s intelligence strategy: Development of research instruments. International Journal of Management, 27(3), 448–459.
Johnson, L. K. (2004). Strategies for data warehousing: how can companies ensure that their data warehouse delivers as promised? MIT Sloan Management Review, 45(3), 9.
Kalyani, S. C. (2019). Intelligent Systems in Businesses: A Paradigm Shift. International Journal for Research in Engineering Application & Management (IJREAM), 05, 2454–9150. https://doi.org/10.35291/2454-9150.2019.0308
Kenny, J., & Dutt, C. S. (2022). The long-term impacts of hotel’s strategic responses to COVID-19: The case of Dubai. Tourism and Hospitality Research, 22(1), 71–85. https://doi.org/10.1177/14673584211034525
Krupina, N., Moskalev, M., & Omarov, M. (2023). Strategic management in the hotel and restaurant service. INFRA-M Academic Publishing LLC. https://doi.org/10.12737/1832108
Kumari, K., & Yadav, S. (2018). Linear regression analysis study. Journal of the Practice of Cardiovascular Sciences, 4(1), 33.
Lacerda, L. L. L. de, Cunha, C. J. C. de A., & Biz, A. A. (2021). Leadership for Innovation in Hospitality and Tourism: Integrative Literature Review. Revista Rosa Dos Ventos - Turismo e Hospitalidade, 13(1), 22–49.
Maccoby, M. (2001). The human side: Successful leaders employ strategic intelligence. Research-Technology Management, 44(3), 58–60.
Masa’Deh, R., Obeidat, Z., Maqableh, M., & Shah, M. (2021). The impact of business intelligence systems on an organization’s effectiveness: The role of metadata quality from a developing country’s view. International Journal of Hospitality & Tourism Administration, 22(1), 64–84.
Mousavian, S., Miah, S. J., & Zhong, Y. (2023). A design concept of big data analytics model for managers in hospitality industries. Personal and Ubiquitous Computing, 27(4), 1509–1519. https://doi.org/10.1007/S00779-023-01714-3
Olbrich, S., & Poppelbuß, J. (2012). Critical contextual success factors for business intelligence: A Delphi study on their relevance, variability, and controllability. In 2012 45th Hawaii International Conference on System Sciences, 4148–4157. https://ieeexplore.ieee.org/abstract/document/6149401/
Olszak, C. M., & Ziemba, E. (2012). Critical success factors for implementing business intelligence systems in small and medium enterprises on the example of upper Silesia, Poland. Interdisciplinary Journal of Information, Knowledge, and Management, 7, 27. http://sh.st/st/ecfda009ae7a1b8b07d7bf39d312062d/http://www.ijikm.org/Volume7/IJIKMv7p129-150Olszak634.pdf
Pacheco Pumaleque, A. A., Cuba Carbajal, N., Ñañez Silva, M. V., & Pacheco Pumaleque, L. B. (2021). Strategic management model to promote competitiveness in tourism companies in Cañete. 3C Empresa. Investigación y Pensamiento Crítico, 17–31.
Parnell, J., & Brady, M. (2019). Capabilities, strategies and firm performance in the United Kingdom. Journal of Strategy and Management, 12(1), 153–172.
Paulino, E. P. (2022). Amplifying organizational performance from business intelligence: Business analytics implementation in the retail industry. Journal of Entrepreneurship, Management and Innovation, 18(2), 69–104. https://doi.org/10.7341/20221823
Pellissier, R., & Kruger, J.-P. (2013). Critical success factors for business intelligence in the South African financial services sector. South African Journal of Information Management, 15(1), 1–12. https://doi.org/10.4102/sajim.v15i1.545
Pham, P. H. M., & Gammoh, B. S. (2015). Characteristics of social-media marketing strategy and customer-based brand equity outcomes: a conceptual model. Internet Marketing and Advertising, 9(4), 321–337. https://doi.org/10.1007/978-3-319-26647-3
Raisinghani, M. (2003). Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks: Opportunities, Limitations and Risks. IGI Global.
Ramos, C. M. Q. (2022). Business Intelligence Approach and Sentiment Analysis as a Management Strategy Applied to Study Customer Satisfaction in the Hospitality Sector. Smart Innovation, Systems and Technologies, 284, 537–547. https://doi.org/10.1007/978-981-16-9701-2_44
Rao, G. K., & Kumar, R. (2011). Framework to integrate business intelligence and knowledge management in banking industry. Rao, G. K., & Kumar, R. (2011). Framework to Integrate Business Intelligence and Knowledge Management in Banking Industry. ArXiv Preprint ArXiv:1109.0614.
Rosliani, E., & Rahayu, D. (2022). Strategic Planning Of Hospitality Information Systems Using The Ward And Peppard Approach Case Study At Buleud Villa, Garut District. RISTEC: Research in Information Systems and Technology, 3(2), 130–155.
Rossidis, I., Belias, D., & Vasiliadis, L. (2021). Strategic Hotel Management in the “Hostile” International Environment. Springer Proceedings in Business and Economics, 325–336. https://doi.org/10.1007/978-3-030-72469-6_21
Rustamadji, R., & Omar, C. (2019). The effect of strategic management and organizational commitment on employees’ work achievement. Management Science Letters, 9(3), 399–412.
Saleh, I., Marei, Y., Ayoush, M., & Afifa, M. M. A. (2022). Big Data analytics and financial reporting quality: qualitative evidence from Canada. Journal of Financial Reporting and Accounting, ahead-of-print.
Sekaran, U., & Bougie, R. (2016). Research methods for business : a skill-building approach.
Williams, R. A., Sheikh, N. J., Duman, G. M., & Kongar, E. (2022). Critical Success Factors of Business Intelligence Systems Implementation. IEEE Engineering Management Review, 50(4), 88–97. https://doi.org/10.1109/EMR.2022.3197096
Xu, H., & Hwang, M. (2005). A Survey of Data Warehousing Success Issues. Business Intelligence Journal, 10(4), 7–13. https://digitalcommons.butler.edu/cob_papers/88
Yeoh, W. (2011). Business intelligence systems implementation: Testing a critical success factors framework in multiple cases. International Journal of Business Information Systems, 8(2), 192–209. https://doi.org/10.1504/IJBIS.2011.041791
Yeoh, W., Gao, J., & Koronios, A. (2007). Towards a Critical Success Factor Framework for Implementing Business Intelligence Systems: A Delphi Study in Engineering Asset Management Organizations. In Research and Practical Issues of Enterprise Information Systems II (Vol. 255). Springer.
Yeoh, W., & Koronios, A. (2010). Critical success factors for business intelligence systems. Journal of Computer Information Systems, 50(3), 23–32. https://www.tandfonline.com/doi/pdf/10.1080/08874417.2010.11645404
Yeoh, W., & Popovič, A. (2016). Extending the understanding of critical success factors for implementing business intelligence systems. Journal of the Association for Information Science and Technology, 67(1), 134–147. https://doi.org/10.1002/asi.23366.
Alkhodary, D. (2023). Integrating Sustainability into Strategic Management: a Path Towards Long-Term Business Success. International Journal of Professional Business Review, 8(4), e01627. https://doi.org/10.26668/businessreview/2023.v8i4.1627
Alnoukari, M., & Hanano, A. (2017). Integration of business intelligence with corporate strategic management. Journal of Intelligence Studies in Business, 7(2), 5–16. https://doi.org/10.37380/jisib.v7i2.235
Awamleh, F., & Bustami, A. (2022). Examine the Mediating Role of the Information Technology Capabilities on the Relationship Between Artificial Intelligence and Competitive Advantage During the COVID-19 Pandemic. SAGE Open, 12(3), 1–14. https://doi.org/10.1177/21582440221119478
Awamleh, F. T., & Bustami, A. N. (2022). Investigate the Mediating Role of Business Intelligence on the Relationship Between Critical Success Factors for Business Intelligence and Strategic Intelligence. Journal of Intelligence Studies in Business, 12(2), 66–79.
Awawdeh, H., Abulaila, H., Alshanty, A., & Alzoubi, A. (2022). Digital entrepreneurship and its impact on digital supply chains: The mediating role of business intelligence applications. International Journal of Data and Network Science, 6(1), 233–242. https://doi.org/10.5267/J.IJDNS.2021.9.005
Bany Mohammad, A., Al-Okaily, M., Al-Majali, M., & Masa’deh, R. (2022). Business Intelligence and Analytics (BIA) Usage in the Banking Industry Sector: An Application of the TOE Framework. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 189. https://doi.org/10.3390/joitmc8040189
Chenoweth, T., Corral, K., & Demirkan, H. (2006). Seven key interventions for data warehouse success. Communications of the ACM, 49(1), 114–119. https://doi.org/10.1145/1107458.1107464
Cohen, C. (2013). Business intelligence: the effectiveness of strategic intelligence and its impact on the performance of organizations. John Wiley & Sons.
Enad Al-Qaralleh, R., & Atan, T. (2022). Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry. Kybernetes, 51(1), 423–441.
Eryadi, R. A., & Hidayanto, A. N. (2020). Critical Success Factors for Business Intelligence Implementation in an Enterprise Resource Planning System Environment Using DEMATEL: A Case Study at a Cement Manufacture Company in Indonesia. Journal of Information Technology Management, 12(1). https://doi.org/10.22059/jitm.2020.296055.2460
Fatoki, O. (2021). Sustainable leadership and sustainable performance of hospitality firms in South Africa. Entrepreneurship and Sustainability Issues, 8(4), 610–621.
Fuertes, G., Alfaro, M., Vargas, M., Gutierrez, S., Ternero, R., & Sabattin, J. (2020). Conceptual Framework for the Strategic Management: A Literature Review - Descriptive. In Journal of Engineering (United Kingdom) (Vol. 2020, p. 21). Hindawi Limited. https://doi.org/10.1155/2020/6253013
Gottschalk, P. (2009). Implementing Intelligence Strategy. In Policing Organized Crime (pp. 69–88). Routledge.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121.
Hawking, P., & Sellitto, C. (2010). Business Intelligence (BI) Critical Success Factors (Vol. 4). http://aisel.aisnet.org/acis2010/4
Hayes, A. F. (2015). An Index and Test of Linear Moderated Mediation. Multivariate Behavioral Research, 50(1), 1–22. https://doi.org/10.1080/00273171.2014.962683
Ioannidis, A., Chalvatzis, K. J., Leonidou, L. C., & Feng, Z. (2021). Applying the reduce, reuse, and recycle principle in the hospitality sector: Its antecedents and performance implications. Business Strategy and the Environment, 30(7), 3394–3410.
Jaradat, Z., Al-Dmour, A., Alshurafat, H., Al-Hazaima, H., & Al Shbail, M. O. (2022). Factors influencing business intelligence adoption: evidence from Jordan. Journal of Decision Systems, 1–21. https://doi.org/10.1080/12460125.2022.2094531
Jawabreh, O., Shniekat, N., Saleh, M. M. A., & Ali, B. J. (2022). The strategic deployment of information systems attributes and financial performance in the hospitality industry. Information Sciences Letters, 11(5), 110504.
Johannesson, J., & Palona, I. (2010). Environmental turbulence and the success of a firm’s intelligence strategy: Development of research instruments. International Journal of Management, 27(3), 448–459.
Johnson, L. K. (2004). Strategies for data warehousing: how can companies ensure that their data warehouse delivers as promised? MIT Sloan Management Review, 45(3), 9.
Kalyani, S. C. (2019). Intelligent Systems in Businesses: A Paradigm Shift. International Journal for Research in Engineering Application & Management (IJREAM), 05, 2454–9150. https://doi.org/10.35291/2454-9150.2019.0308
Kenny, J., & Dutt, C. S. (2022). The long-term impacts of hotel’s strategic responses to COVID-19: The case of Dubai. Tourism and Hospitality Research, 22(1), 71–85. https://doi.org/10.1177/14673584211034525
Krupina, N., Moskalev, M., & Omarov, M. (2023). Strategic management in the hotel and restaurant service. INFRA-M Academic Publishing LLC. https://doi.org/10.12737/1832108
Kumari, K., & Yadav, S. (2018). Linear regression analysis study. Journal of the Practice of Cardiovascular Sciences, 4(1), 33.
Lacerda, L. L. L. de, Cunha, C. J. C. de A., & Biz, A. A. (2021). Leadership for Innovation in Hospitality and Tourism: Integrative Literature Review. Revista Rosa Dos Ventos - Turismo e Hospitalidade, 13(1), 22–49.
Maccoby, M. (2001). The human side: Successful leaders employ strategic intelligence. Research-Technology Management, 44(3), 58–60.
Masa’Deh, R., Obeidat, Z., Maqableh, M., & Shah, M. (2021). The impact of business intelligence systems on an organization’s effectiveness: The role of metadata quality from a developing country’s view. International Journal of Hospitality & Tourism Administration, 22(1), 64–84.
Mousavian, S., Miah, S. J., & Zhong, Y. (2023). A design concept of big data analytics model for managers in hospitality industries. Personal and Ubiquitous Computing, 27(4), 1509–1519. https://doi.org/10.1007/S00779-023-01714-3
Olbrich, S., & Poppelbuß, J. (2012). Critical contextual success factors for business intelligence: A Delphi study on their relevance, variability, and controllability. In 2012 45th Hawaii International Conference on System Sciences, 4148–4157. https://ieeexplore.ieee.org/abstract/document/6149401/
Olszak, C. M., & Ziemba, E. (2012). Critical success factors for implementing business intelligence systems in small and medium enterprises on the example of upper Silesia, Poland. Interdisciplinary Journal of Information, Knowledge, and Management, 7, 27. http://sh.st/st/ecfda009ae7a1b8b07d7bf39d312062d/http://www.ijikm.org/Volume7/IJIKMv7p129-150Olszak634.pdf
Pacheco Pumaleque, A. A., Cuba Carbajal, N., Ñañez Silva, M. V., & Pacheco Pumaleque, L. B. (2021). Strategic management model to promote competitiveness in tourism companies in Cañete. 3C Empresa. Investigación y Pensamiento Crítico, 17–31.
Parnell, J., & Brady, M. (2019). Capabilities, strategies and firm performance in the United Kingdom. Journal of Strategy and Management, 12(1), 153–172.
Paulino, E. P. (2022). Amplifying organizational performance from business intelligence: Business analytics implementation in the retail industry. Journal of Entrepreneurship, Management and Innovation, 18(2), 69–104. https://doi.org/10.7341/20221823
Pellissier, R., & Kruger, J.-P. (2013). Critical success factors for business intelligence in the South African financial services sector. South African Journal of Information Management, 15(1), 1–12. https://doi.org/10.4102/sajim.v15i1.545
Pham, P. H. M., & Gammoh, B. S. (2015). Characteristics of social-media marketing strategy and customer-based brand equity outcomes: a conceptual model. Internet Marketing and Advertising, 9(4), 321–337. https://doi.org/10.1007/978-3-319-26647-3
Raisinghani, M. (2003). Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks: Opportunities, Limitations and Risks. IGI Global.
Ramos, C. M. Q. (2022). Business Intelligence Approach and Sentiment Analysis as a Management Strategy Applied to Study Customer Satisfaction in the Hospitality Sector. Smart Innovation, Systems and Technologies, 284, 537–547. https://doi.org/10.1007/978-981-16-9701-2_44
Rao, G. K., & Kumar, R. (2011). Framework to integrate business intelligence and knowledge management in banking industry. Rao, G. K., & Kumar, R. (2011). Framework to Integrate Business Intelligence and Knowledge Management in Banking Industry. ArXiv Preprint ArXiv:1109.0614.
Rosliani, E., & Rahayu, D. (2022). Strategic Planning Of Hospitality Information Systems Using The Ward And Peppard Approach Case Study At Buleud Villa, Garut District. RISTEC: Research in Information Systems and Technology, 3(2), 130–155.
Rossidis, I., Belias, D., & Vasiliadis, L. (2021). Strategic Hotel Management in the “Hostile” International Environment. Springer Proceedings in Business and Economics, 325–336. https://doi.org/10.1007/978-3-030-72469-6_21
Rustamadji, R., & Omar, C. (2019). The effect of strategic management and organizational commitment on employees’ work achievement. Management Science Letters, 9(3), 399–412.
Saleh, I., Marei, Y., Ayoush, M., & Afifa, M. M. A. (2022). Big Data analytics and financial reporting quality: qualitative evidence from Canada. Journal of Financial Reporting and Accounting, ahead-of-print.
Sekaran, U., & Bougie, R. (2016). Research methods for business : a skill-building approach.
Williams, R. A., Sheikh, N. J., Duman, G. M., & Kongar, E. (2022). Critical Success Factors of Business Intelligence Systems Implementation. IEEE Engineering Management Review, 50(4), 88–97. https://doi.org/10.1109/EMR.2022.3197096
Xu, H., & Hwang, M. (2005). A Survey of Data Warehousing Success Issues. Business Intelligence Journal, 10(4), 7–13. https://digitalcommons.butler.edu/cob_papers/88
Yeoh, W. (2011). Business intelligence systems implementation: Testing a critical success factors framework in multiple cases. International Journal of Business Information Systems, 8(2), 192–209. https://doi.org/10.1504/IJBIS.2011.041791
Yeoh, W., Gao, J., & Koronios, A. (2007). Towards a Critical Success Factor Framework for Implementing Business Intelligence Systems: A Delphi Study in Engineering Asset Management Organizations. In Research and Practical Issues of Enterprise Information Systems II (Vol. 255). Springer.
Yeoh, W., & Koronios, A. (2010). Critical success factors for business intelligence systems. Journal of Computer Information Systems, 50(3), 23–32. https://www.tandfonline.com/doi/pdf/10.1080/08874417.2010.11645404
Yeoh, W., & Popovič, A. (2016). Extending the understanding of critical success factors for implementing business intelligence systems. Journal of the Association for Information Science and Technology, 67(1), 134–147. https://doi.org/10.1002/asi.23366.