How to cite this paper
Santosa, S., Mudiantono, M., Murniyono, C., Hersugondo, H & Soesanto, H. (2020). Increasing consumers to consumers (C2C) e-commerce in central Java, Indonesia.Accounting, 6(5), 753-762.
Refrences
Ahmed, E., & Akhlaq, A. (2015). Digital commerce in emerging economies: Factors associated with online shopping intentions in Pakistan. International Journal of Emerging Markets, 10(4), 634–647. https://doi.org/10.1108/IJoEM-01-2014-0051
Al-Adwan, A. S. (2019). Revealing the influential factors driving social commerce adoption. Interdisciplinary Journal of Information, Knowledge, and Management, 14, 295–324. https://doi.org/10.28945/4438
Alam, S., Nazim, R., Saleh, M., & Nusari, S. (2018). Analyzing the impact of moral behavior on consumer trust : An Indian e-retailing perspective. International Journal of Management and Human Science, 2(13), 24–36.
Alfanur, F., & Kadono, Y. (2019). Analysis on e-commerce purchase intention and decision in Java and Sumatra. Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019, 1(August), 635–640. https://doi.org/10.1109/ICIMTech.2019.8843731
Anggraeni, P., & Madiawati, P. N. (2016). Pengaruh kepercayaan dan kualitas informasi terhadap keputusan pembelian secara online pada situs www. traveloka. com. eProceedings of Management, 3(2).
Bao, Z., & Huang, T. (2018). Exploring stickiness intention of B2C online shopping malls: A perspective from information quality. International Journal of Web Information Systems, 14(2), 177–192. https://doi.org/10.1108/IJWIS-10-2017-0071
Chek, Y. L., & Ho, J. S. Y. (2016). Consumer electronics e-retailing: Why the alliance of vendors’ e-service quality, trust and trustworthiness matters. Procedia - Social and Behavioral Sciences, 219, 804–811. https://doi.org/10.1016/j.sbspro.2016.05.083
Faqih, K. M. S. (2016). An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter? Journal of Retailing and Consumer Services, 30, 140–164. https://doi.org/10.1016/j.jretconser.2016.01.016
Ghosh, M. (2018). Measuring electronic service quality in India using E-S-QUAL. International Journal of Quality and Reliability Management, 35(2), 430–445. https://doi.org/10.1108/IJQRM-07-2016-0101
Giao, H., Vuong, B., & Quan, T. (2020). The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam. Uncertain Supply Chain Management, 8(2), 351-370.
Goutam, D., & Gopalakrishna, B. (2018). Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory. Management Science Letters, 8(11), 1149-1158.
Gunawan, A. V., Linawati, L., Pranandito, D., & Kartono, R. (2019). The Determinant Factors of E-Commerce Purchase Decision in Jakarta and Tangerang. Binus Business Review, 10(1), 21. https://doi.org/10.21512/bbr.v10i1.5379
Hariguna, T., & Berlilana, B. (2017). Understanding of antecedents to achieve customer trust and customer intention to purchase e-commerce in social media, an empirical assessment. International Journal of Electrical and Computer Engineering, 7(3), 1240–1245. https://doi.org/10.11591/ijece.v7i3.pp1240-1245
Ha, N., & Nguyen, T. (2019). The effect of trust on consumers’ online purchase intention: An integration of TAM and TPB. Management Science Letters, 9(9), 1451-1460.
Hassan, A. H., Manna, R. F., & El-Ebiary, Y. (2017). The Effect of Trust Based Factors on Using Mobile Commerce in Jordan. International Journal on Contemporary Computer Research (IJCCR), 1(2), 1-7.
Ingham, J., & Cadieux, J. (2016). From E-shopping system quality to the consumer’s intention to return: A meta-analytic study of the mediation of attitude, usefulness, enjoyment, and trust. Proceedings of the Annual Hawaii International Conference on System Sciences, 2016-March, 3556–3564. https://doi.org/10.1109/HICSS.2016.445
Jamshida, K. V., & Rajeswari, B. (2019). The impact of C2C communication and shared information on buying decision: “A buyer’s perspective.” International Journal of Recent Technology and Engineering, 8(2 Special Issue 6), 634–637. https://doi.org/10.35940/ijrte.B1122.0782S619
Katawetawaraks, C., & Wang, C. L. (2011). Online shopper behavior influences online shoping. Asian Journal of Business Research, 1(2), 66–74.
Kumar, D., & Goyal, N. (2016). Security issues in M-commerce for online transaction. 2016 5th International Conference on Reliability, Infocom Technologies and Optimization, ICRITO 2016: Trends and Future Directions, 409–414. https://doi.org/10.1109/ICRITO.2016.7784990
Kundu, S., & Datta, S. K. (2015). Impact of trust on the relationship of e-service quality and customer satisfaction. EuroMed Journal of Business, 10(1), 21–46. https://doi.org/10.1108/EMJB-10-2013-0053
Lee, K., Haque, A., Maulan, S., & Abdullah, K. (2019). Determining intention to buy air e-tickets in Malaysia. Management Science Letters, 9(6), 933-944.
Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce: An empirical study based on trust, argument quality, and social presence. Asia Pacific Journal of Marketing and Logistics, 31(2), 378–397. https://doi.org/10.1108/APJML-05-2018-0170
Mohseni, S., Jayashree, S., Rezaei, S., Kasim, A., & Okumus, F. (2018). Attracting tourists to travel companies’ websites: the structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention. Current Issues in Tourism, 21(6), 616–645. https://doi.org/10.1080/13683500.2016.1200539
Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017). Modelling and testing consumer trust dimensions in e-commerce. Computers in Human Behavior, 71, 153–164. https://doi.org/10.1016/j.chb.2017.01.050
Prasad, S., Gupta, I. C., & Totala, N. K. (2017). Social media usage, electronic word of mouth and purchase-decision involvement. In Asia-Pacific Journal of Business Administration (Vol. 9). https://doi.org/10.1108/APJBA-06-2016-0063
Pourkhani, A., Abdipour, K., Baher, B., & Moslehpour, M. (2019). The impact of social media in business growth and performance: A scientometrics analysis. International Journal of Data and Network Science, 3(3), 223-244.
Riantini, R. E., Andini, S., Florencia, M. M., & Rabiah, A. S. (2019). E-Marketing Strategy Analysis of Consumer Purchase Decision in Indonesia Online Sports Stores. Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019, 1(August), 426–431. https://doi.org/10.1109/ICIMTech.2019.8843808
Rimawan. (2017). The Influence of Product Quality, Service Quality and Trust on Customer Satisfaction and Its Impact on Customer Loyalty (Case Study PT ABC Tbk). International Journal of Scientific & Engineering Research, 8(7), 2330–2336.
Rouibah, K., Lowry, P. B., & Hwang, Y. (2016). The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country. Electronic Commerce Research and Applications, 19, 33–43. https://doi.org/10.1016/j.elerap.2016.07.001
Sari, P. K., & Prasetio, A. (2018). Customer awareness towards digital certificate on E-Commerce: Does it affect purchase decision? Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018, 1–4. https://doi.org/10.1109/IAC.2018.8780519
Schena, F. (2016). Rediscovering the Essentiality of Marketing. Springer International Publishing, 747–751. https://doi.org/10.1007/978-3-319-29877-1
Schöder, D., Ding, F., & Campos, J. K. (2016). The Impact of E-Commerce Development on Urban Logistics Sustainability. Open Journal of Social Sciences, 04(03), 1–6. https://doi.org/10.4236/jss.2016.43001
Sfenrianto, Gunawan, W., Kelly, D. S., & Tarigan, R. E. (2018). The use of quality, security and trust factors to improve the online purchase decision. Journal of Theoretical and Applied Information Technology, 96(5), 1436–1445.
Shao, Z., Zhang, L., Li, X., & Guo, Y. (2019). Antecedents of trust and continuance intention in mobile payment platforms: The moderating effect of gender. Electronic Commerce Research and Applications, 33, 100823. https://doi.org/10.1016/j.elerap.2018.100823
Sharma, J., & Kurien, D. (2017). Perceived Risk in E-Commerce: A Demographic Perspective. Nmims Management Review, 34(1), 31–57.
Sharma, S., Menard, P., & Mutchler, L. A. (2019). Who to Trust? Applying Trust to Social Commerce. Journal of Computer Information Systems, 59(1), 32–42. https://doi.org/10.1080/08874417.2017.1289356
Suhaily, L., & Darmoyo, S. (2017). Effect of product quality, perceived price and brand image on purchase decision mediated by customer trust (study on japanese brand electronic product). Jurnal Manajemen, 21(2), 179–194. https://doi.org/10.24912/jm.v21i2.230
Sukma, Y. (2019). The Influence of Satisfaction and Trust Customers Enterprise Sales Telkomcel Timor Leste Towards Its Loyalty Commitment. 6(1), 562–569.
Towers, N., & Xu, K. (2016). The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China. Journal of Retailing and Consumer Services, 28, 126–136. https://doi.org/10.1016/j.jretconser.2015.09.003
Wagner Mainardes, E., de Almeida, C. M., & de-Oliveira, M. (2019). e-Commerce: an analysis of the factors that antecede purchase intentions in an emerging market. Journal of International Consumer Marketing, 31(5), 447–468. https://doi.org/10.1080/08961530.2019.1605643
Wang, J., Dirusso, D., Gao, J., Li, J., & Zheng, Y. (2016). The Roles of Product Quality and Trust in Customer Satisfaction and Purchase Decision – A Study of Wechat Shopping in China. 2(3), 128–133.
Wibowo, B. A., & Dirgantara, I. (2017). Increase Customer to Customer E-Commerce Transaction in Central Java. Advanced Science Letters, 23(8), 7274-7277.
Widiyanto, I., & Prasilowati, S. L. (2015). Perilaku Pembelian Melalui Internet. Jurnal Manajemen Dan Kewirausahaan (Journal of Management and Entrepreneurship), 17(2), 109–112. https://doi.org/10.9744/jmk.17.2.109-122
Zhao, X., Deng, S., & Zhou, Y. (2017). The impact of reference effects on online purchase intention of agricultural products. Internet Research, 27(2), 233–255. https://doi.org/10.1108/intr-03-2016-0082
Ziaullah, M., Feng, Y., & Akhter, S. N. (2014). E-Loyalty: The influence of product quality and delivery services on e-trust and e-satisfaction in China. International Journal of Advancements in Research & Technology, 3(10), 20–31.
Al-Adwan, A. S. (2019). Revealing the influential factors driving social commerce adoption. Interdisciplinary Journal of Information, Knowledge, and Management, 14, 295–324. https://doi.org/10.28945/4438
Alam, S., Nazim, R., Saleh, M., & Nusari, S. (2018). Analyzing the impact of moral behavior on consumer trust : An Indian e-retailing perspective. International Journal of Management and Human Science, 2(13), 24–36.
Alfanur, F., & Kadono, Y. (2019). Analysis on e-commerce purchase intention and decision in Java and Sumatra. Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019, 1(August), 635–640. https://doi.org/10.1109/ICIMTech.2019.8843731
Anggraeni, P., & Madiawati, P. N. (2016). Pengaruh kepercayaan dan kualitas informasi terhadap keputusan pembelian secara online pada situs www. traveloka. com. eProceedings of Management, 3(2).
Bao, Z., & Huang, T. (2018). Exploring stickiness intention of B2C online shopping malls: A perspective from information quality. International Journal of Web Information Systems, 14(2), 177–192. https://doi.org/10.1108/IJWIS-10-2017-0071
Chek, Y. L., & Ho, J. S. Y. (2016). Consumer electronics e-retailing: Why the alliance of vendors’ e-service quality, trust and trustworthiness matters. Procedia - Social and Behavioral Sciences, 219, 804–811. https://doi.org/10.1016/j.sbspro.2016.05.083
Faqih, K. M. S. (2016). An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter? Journal of Retailing and Consumer Services, 30, 140–164. https://doi.org/10.1016/j.jretconser.2016.01.016
Ghosh, M. (2018). Measuring electronic service quality in India using E-S-QUAL. International Journal of Quality and Reliability Management, 35(2), 430–445. https://doi.org/10.1108/IJQRM-07-2016-0101
Giao, H., Vuong, B., & Quan, T. (2020). The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam. Uncertain Supply Chain Management, 8(2), 351-370.
Goutam, D., & Gopalakrishna, B. (2018). Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory. Management Science Letters, 8(11), 1149-1158.
Gunawan, A. V., Linawati, L., Pranandito, D., & Kartono, R. (2019). The Determinant Factors of E-Commerce Purchase Decision in Jakarta and Tangerang. Binus Business Review, 10(1), 21. https://doi.org/10.21512/bbr.v10i1.5379
Hariguna, T., & Berlilana, B. (2017). Understanding of antecedents to achieve customer trust and customer intention to purchase e-commerce in social media, an empirical assessment. International Journal of Electrical and Computer Engineering, 7(3), 1240–1245. https://doi.org/10.11591/ijece.v7i3.pp1240-1245
Ha, N., & Nguyen, T. (2019). The effect of trust on consumers’ online purchase intention: An integration of TAM and TPB. Management Science Letters, 9(9), 1451-1460.
Hassan, A. H., Manna, R. F., & El-Ebiary, Y. (2017). The Effect of Trust Based Factors on Using Mobile Commerce in Jordan. International Journal on Contemporary Computer Research (IJCCR), 1(2), 1-7.
Ingham, J., & Cadieux, J. (2016). From E-shopping system quality to the consumer’s intention to return: A meta-analytic study of the mediation of attitude, usefulness, enjoyment, and trust. Proceedings of the Annual Hawaii International Conference on System Sciences, 2016-March, 3556–3564. https://doi.org/10.1109/HICSS.2016.445
Jamshida, K. V., & Rajeswari, B. (2019). The impact of C2C communication and shared information on buying decision: “A buyer’s perspective.” International Journal of Recent Technology and Engineering, 8(2 Special Issue 6), 634–637. https://doi.org/10.35940/ijrte.B1122.0782S619
Katawetawaraks, C., & Wang, C. L. (2011). Online shopper behavior influences online shoping. Asian Journal of Business Research, 1(2), 66–74.
Kumar, D., & Goyal, N. (2016). Security issues in M-commerce for online transaction. 2016 5th International Conference on Reliability, Infocom Technologies and Optimization, ICRITO 2016: Trends and Future Directions, 409–414. https://doi.org/10.1109/ICRITO.2016.7784990
Kundu, S., & Datta, S. K. (2015). Impact of trust on the relationship of e-service quality and customer satisfaction. EuroMed Journal of Business, 10(1), 21–46. https://doi.org/10.1108/EMJB-10-2013-0053
Lee, K., Haque, A., Maulan, S., & Abdullah, K. (2019). Determining intention to buy air e-tickets in Malaysia. Management Science Letters, 9(6), 933-944.
Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce: An empirical study based on trust, argument quality, and social presence. Asia Pacific Journal of Marketing and Logistics, 31(2), 378–397. https://doi.org/10.1108/APJML-05-2018-0170
Mohseni, S., Jayashree, S., Rezaei, S., Kasim, A., & Okumus, F. (2018). Attracting tourists to travel companies’ websites: the structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention. Current Issues in Tourism, 21(6), 616–645. https://doi.org/10.1080/13683500.2016.1200539
Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017). Modelling and testing consumer trust dimensions in e-commerce. Computers in Human Behavior, 71, 153–164. https://doi.org/10.1016/j.chb.2017.01.050
Prasad, S., Gupta, I. C., & Totala, N. K. (2017). Social media usage, electronic word of mouth and purchase-decision involvement. In Asia-Pacific Journal of Business Administration (Vol. 9). https://doi.org/10.1108/APJBA-06-2016-0063
Pourkhani, A., Abdipour, K., Baher, B., & Moslehpour, M. (2019). The impact of social media in business growth and performance: A scientometrics analysis. International Journal of Data and Network Science, 3(3), 223-244.
Riantini, R. E., Andini, S., Florencia, M. M., & Rabiah, A. S. (2019). E-Marketing Strategy Analysis of Consumer Purchase Decision in Indonesia Online Sports Stores. Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019, 1(August), 426–431. https://doi.org/10.1109/ICIMTech.2019.8843808
Rimawan. (2017). The Influence of Product Quality, Service Quality and Trust on Customer Satisfaction and Its Impact on Customer Loyalty (Case Study PT ABC Tbk). International Journal of Scientific & Engineering Research, 8(7), 2330–2336.
Rouibah, K., Lowry, P. B., & Hwang, Y. (2016). The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country. Electronic Commerce Research and Applications, 19, 33–43. https://doi.org/10.1016/j.elerap.2016.07.001
Sari, P. K., & Prasetio, A. (2018). Customer awareness towards digital certificate on E-Commerce: Does it affect purchase decision? Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018, 1–4. https://doi.org/10.1109/IAC.2018.8780519
Schena, F. (2016). Rediscovering the Essentiality of Marketing. Springer International Publishing, 747–751. https://doi.org/10.1007/978-3-319-29877-1
Schöder, D., Ding, F., & Campos, J. K. (2016). The Impact of E-Commerce Development on Urban Logistics Sustainability. Open Journal of Social Sciences, 04(03), 1–6. https://doi.org/10.4236/jss.2016.43001
Sfenrianto, Gunawan, W., Kelly, D. S., & Tarigan, R. E. (2018). The use of quality, security and trust factors to improve the online purchase decision. Journal of Theoretical and Applied Information Technology, 96(5), 1436–1445.
Shao, Z., Zhang, L., Li, X., & Guo, Y. (2019). Antecedents of trust and continuance intention in mobile payment platforms: The moderating effect of gender. Electronic Commerce Research and Applications, 33, 100823. https://doi.org/10.1016/j.elerap.2018.100823
Sharma, J., & Kurien, D. (2017). Perceived Risk in E-Commerce: A Demographic Perspective. Nmims Management Review, 34(1), 31–57.
Sharma, S., Menard, P., & Mutchler, L. A. (2019). Who to Trust? Applying Trust to Social Commerce. Journal of Computer Information Systems, 59(1), 32–42. https://doi.org/10.1080/08874417.2017.1289356
Suhaily, L., & Darmoyo, S. (2017). Effect of product quality, perceived price and brand image on purchase decision mediated by customer trust (study on japanese brand electronic product). Jurnal Manajemen, 21(2), 179–194. https://doi.org/10.24912/jm.v21i2.230
Sukma, Y. (2019). The Influence of Satisfaction and Trust Customers Enterprise Sales Telkomcel Timor Leste Towards Its Loyalty Commitment. 6(1), 562–569.
Towers, N., & Xu, K. (2016). The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China. Journal of Retailing and Consumer Services, 28, 126–136. https://doi.org/10.1016/j.jretconser.2015.09.003
Wagner Mainardes, E., de Almeida, C. M., & de-Oliveira, M. (2019). e-Commerce: an analysis of the factors that antecede purchase intentions in an emerging market. Journal of International Consumer Marketing, 31(5), 447–468. https://doi.org/10.1080/08961530.2019.1605643
Wang, J., Dirusso, D., Gao, J., Li, J., & Zheng, Y. (2016). The Roles of Product Quality and Trust in Customer Satisfaction and Purchase Decision – A Study of Wechat Shopping in China. 2(3), 128–133.
Wibowo, B. A., & Dirgantara, I. (2017). Increase Customer to Customer E-Commerce Transaction in Central Java. Advanced Science Letters, 23(8), 7274-7277.
Widiyanto, I., & Prasilowati, S. L. (2015). Perilaku Pembelian Melalui Internet. Jurnal Manajemen Dan Kewirausahaan (Journal of Management and Entrepreneurship), 17(2), 109–112. https://doi.org/10.9744/jmk.17.2.109-122
Zhao, X., Deng, S., & Zhou, Y. (2017). The impact of reference effects on online purchase intention of agricultural products. Internet Research, 27(2), 233–255. https://doi.org/10.1108/intr-03-2016-0082
Ziaullah, M., Feng, Y., & Akhter, S. N. (2014). E-Loyalty: The influence of product quality and delivery services on e-trust and e-satisfaction in China. International Journal of Advancements in Research & Technology, 3(10), 20–31.