E-governance practices and standardization of processes are significant factors affecting the per-formance of government organizations and undertakings in India. Customer is the backbone of any organization and customer satisfaction is the key for ensuring the success. Using a multiple-criteria decision analysis method named TOPSIS, we attempt to study the impact of e-governance practices on customer satisfaction of Maharashtra Housing and Area Development Authority (MHADA). The method determines the ranking and contribution of different elements in an attempt to determine a suitable strategy for every customer segment. Results show that cus-tomers belonging to Higher Income Group (HIG) and Middle Income Group (MIG) are more satisfied with the Online Mitra Service while the customers of Lower Income Group (LIG) and Economic Weaker Section (EWS) are more inclined towards Process Standardization. In order to remove bias and obtain fairly accurate results the data were collected through questionnaire from every customer segment.

Graphical evaluation and review techniques (GERT) is a technique to study the stochastic nature of networks consists of different branches. In GERT, all branches are explained in terms of the probability that the branch is traversed and the tile to traverse the branch in case it is realized. This paper presents recent advances of the implementation of GERT in various industries. The study presents a comprehensive description of GERT and recent advances on the implementation of GERT in various industries over the period 2002-2017.

Portfolio selection is a business process which has helped organisations identify an area of com-petitive advantage and it is a major concern to industrial players in the banking sectors. In order to enhance bank portfolio selection, cost, profitability, time and location are important parameters that decision-makers often consider. This study implements a fuzzy-TOPSIS (Technique for Or-der Preference by Similarity to Ideal Solution) framework to evaluate three potential portfolios (automated teller machine gallery, quick service point and branch) for a bank using the infor-mation from three decision-makers. An illustrative example of real bank information is used to demonstrate the proposed framework applicability. The complex proportional assessment of al-ternatives (COPRAS) method is also used as an evaluation technique and the results are com-pared, which yields that the results from the ranking order of fuzzy-TOPSIS and COPRAS were different. However, there is a consistency between the aggregation of intuition-based, fuzzy-TOPSIS and COPRAS ranks and fuzzy-TOPSIS ranking results. The presented framework is an easy-to-apply tool that improves portfolio selection decision in the banking system.

Social media are an integral part of modern society and they have become a big industry especial-ly after the emergence of social medias on Mobile devices. It has been a while that most Small and Medium Enterprises (SMEs) have used social medias to promote their business activities. Social medias also supply different facilities for SMEs to help them explore their services on the market. This is more evident for those SMEs whose activities are more project based. The pur-pose of this paper is to find out important factors influencing on building brand using social me-dias for SMEs. The study designs a questionnaire in Likert scale and distributes it among 238 of SMEs’ experts in food industry in city of Tehran, Iran. Using principle component analysis, the study has determined that acquiring knowledge from social media, market approach in mass me-dia, market reaction approach in media, strategic mass media capability and social status influ-ence the most on building brand in SMEs.

Some projects are often performed by many subcontractors that cooperate with each other and some of them are conducted by outsourcing them to several firms; so subcontractors carry out activities in competition. Appropriate trade-off between time and cost and achieving more benefit and cost saving are objectives of both models. In this paper, it is investigated that how different subcontractors of a project can cooperate to achieve more advantages if possible and how sub-contractors can compete to make the results better and find the optimum cost to minimize the time for each of them. The competition here does not mean eliminating a competitor, but the aim is to challenge the contractors in order to choose the best decision. The purpose of this study is to address the challenges in time and cost management and to find more profit allocation among subcontractors and fair competition for fair allocation as well. A model based on cooperative game theory in time/cost trade-off problem of projects is suggested and then a competition model among subcontractors based on non-cooperative game theory is proposed. A case study is rep-resented to comprehensively illustrate the problem, the cooperative techniques of cooperative game theory, and the payoff matrix of non-cooperative model among subcontractors. Results of the proposed model reveal that subcontractors can obtain higher profit from cooperation if pos-sible. When they outsource the project and compete with each other, they must consider the in-teraction activities and choose the best strategies for cost saving and gain more reward from the client. Moreover, it is found that some techniques such as Shapley value, Core, Max-Min Core, or Equal Profit Method (EPM) are able to fairly assign extra profit of cooperation, and using the payoff matrix, Nash equilibrium, and Nash bargaining helps to find the optimum point to mini-mize time and cost for interaction activities state.

Project selection is considered as the first essential part of project portfolio management. Project selection is also considered as a process to evaluate each project idea and chooses the one with the biggest priority. Project selection plays an essential role in the entire life cycle of different projects. This paper presents a survey for project selection using multiple criteria decision mak-ing techniques. The study considers 60 papers from over the period 1980-2017. The results of the survey have indicated that integration of Order of Preference by Similarity to Ideal Solution (TOPSIS) and analytical hierarchy process/analytical network process was the most popular techniques for project selection followed by VIKOR method.

Planning and scheduling processes in project management are carried out sequentially in prac-tice, i.e. planning project activities first without visibility of resource limitation, and then schedul-ing the project according to these pre-planned activities. This is a need to integrate these two pro-cesses. In this paper, we use Branch and Bound approach for generating all the feasible and non-feasible project schedules with/without activity splitting, and with a new criterion called “the Minimum Moments of Resources Required around X-Y axes (MMORR)”, we select the best feasible project schedule to integrate plan processing and schedule processing for engineering projects. The results illustrate that this integrated approach can effectively select the best feasible project schedule among alternatives, improves the resource utilization, and shortens the project lead time.

Employers are looking for reducing execution time and maintaining the quality of the projects that are the main objective of the projects. In this article, we focus on crashing projects by con-sidering different factors such as cost, time, quality and risk. For the proposed integer linear model, cost of conformance and cost of non-conformance are considered as parts of the costs of quality of deliverables in projects. The cost of conformance consists of the costs of training the project team, inspection and test of deliverables. The cost of non-conformance also includes costs of rework and scrap. Project risk management is one of the important aspects of the pro-jects. The present study also considers the impact of risks, which is highly applicable in projects with a high level of uncertainty. Results are presented using integer programming approach with the aim of minimizing the costs of the project.

Existing literature on lean principles reveals the impact of lean principles on the organizational performance. During the past few years, the Indian manufacturing context has been competing with the global competitors directly to sustain their presence. One of the big motivations behind this is the steps taken in favor of replacing the policies and regulations for the manufacturing context by the government of India. In present, the manufacturing context is still far away to get the sustainable market because of customer perception variation i.e. cost, delivery and quality re-lated issues. To overcome the uncertainties based on the attributes i.e. quality, productivity, de-livery etc., almost all the manufacturing units use the basic of lean principle i.e. apply the 5’S. Whereas the heavy industries used the VSM approach especially the automotive product manu-facturers. The work presented in this paper gives an insight on the application of lean principles in the manufacturing context and analyzes the impacts using ISM approach.

Turning is the utmost elementary process among several CNC machine tool operations which is a versatile, efficient and widely used in industries including mechanical, aerospace and automotive sectors. Most frequently the manufacturing industries face the problem of cutting down the production cost without any oblation in the quality of products. Selection of process parameter is essential for assuring a quality product. Convenient choice of the cutting conditions, parameters and tools for the maximum Material removal rate (MRR) and surface finish needs a sophisticated approach adopting mathematical and statistical models as well as experimental method. Taguchi’s method is a very compelling tool to optimize the process variables. The intention of the present study is to determine surface roughness (Ra) and MRR which are key responses to justify the quality of turning operation. Four process parameters have been selected viz. Nose radius (NR), depth of cut (DOC), feed rate (FR) and spindle speed or cutting speed (CS) that influences these responses. During machining operations, the influence of the process parameters and their interac-tion have been analyzed using a statistical tool ANOVA. Aluminum alloy is widely acceptable by industries owing to its good strength to weight ratio, high resistance to corrosion, malleability and excellent resistance during elevated temperatures.