Information systems are essential resources for business organizations. Besides, user information satisfaction will have an impact on service quality. This research used a Myerscough study, which combined user information satisfaction and SERVQUAL instruments, which was to measure the quality of information system services and investigated the correlation between the quality of information system service and user satisfaction. The survey was conducted on traditional Batik and textile artisans in Central Java, Indonesia. The results of this research reported a model that is slightly in accordance with previous studies. The only variable, which influenced the quality of information system services through SERVQUAL was empathy. However, information system user satisfaction was proven to be affected by the quality of information system services. This study also recommends further research on better instruments for assessing the quality of information system services.

The study aims to identify the impact of information technology on the distribution of services of tourist institutions in the city of Al-Kharj in the Kingdom of Saudi Arabia. The survey was concentrated on a number of institutions represented in hotels, restaurants and travel and tourism agencies. The results indicate that the information technology had no meaningful effect on the distribution of tourism services in Al-Kharj. A set of recommendations was also presented to tourism organizations represented in the image of using social media to distribute tourism services as well as using and activating the websites of tourist institutions themselves when making reservations for their services and the necessity of activating and using electronic payment methods.

Technology transfer, collaboration, and co-operation in the R&D innovation increase their importance when firms integrate into the world economy, especially along the global supply chain. By using a specially designed sample of 3,253 Vietnamese young small and mediumsized enterprises in 2010-2013, the article examines the impact of technology transfer and R&D collaboration and co-operation on a firm’s R&D innovation input, and innovation output, along the supply chain. The estimation results indicate that technology transfer collaboration and co-operation are complementary during the innovation process, initiating the application of innovation both in terms of input and output. In addition, R&D collaboration and co-operation are complementary in enhancing the innovation output.

The objective of this paper is to assess the impact of green supply chain management on global collaboration capability and firm performance of Vietnamese enterprises. The study is performed on 890 enterprises in 8 economic sectors of Vietnam. After a period of 6 month of data collection, the analysis results show that green supply chain management had a positive impact on global collaboration capability. At the same time, green supply chain management had a positive impact on firm performance. Finally, global collaboration capability had a positive impact on firm performance. However, according to previous studies, the scale of enterprises size had a statistically significant moderate role in the relationship between green supply chain management and firm performance, but in the context of Vietnamese enterprises, the role moderate of size is not statistically significant.

The aim of this study is to determine the role of logistics service quality (LSQ) in its functional and operational dimensions on marketing flexibility in diary factories working in Duhok governorate/Kurdistan region. The research problem arises through the research question which states: Do logistics service quality dimensions contribute in achieving marketing flexibility? The primary data used in this study was attained from a structured questionnaire distributed to managers in examined factories. 34 valid questionnaires have been collected and analyzed. The findings of the research show that there was a significant correlation and effect between logistics service quality in its functional and operational dimensions on marketing flexibility. The research presented a set of recommendations, the most important of which are: focusing and attention to all dimensions of the (LSQ) in the researched factories, especially the functional dimension of its greater contribution in achieving marketing flexibility.

This study aims to examine the indirect impact of supply chain management (SCM) in its three dimensions (relationship with suppliers, relationship with intermediaries and distributors, relationship with customers) on the competitive advantage (CA) in its five dimensions (Cost, Quality, Delivery Time, flexibility, and Creativity commitment) with the presence of information technology (IT) as a mediator. Furthermore, 250 questionnaires were distributed in Halawani Industrial Company. The questionnaires analyzed were 226. The Statistical Package for Social Sciences (SPSS) was used to test the hypotheses. The results of the partial analysis show that both relationships with the suppliers and customers contributed to the impact on IT, while the relationship with intermediaries and distributors did not contribute to the impact, but it was supportive of SCM to indirectly influence CA. The most important result of the study was the necessity to evaluate the fundamental competencies; periodically then continuously in order to alter the imperative assets which are the pillars of core competencies including the requirements and conditions regarding strategic thinking and leadership competencies. Also, the study provides an inventory of knowledge about the reality of SCM and its role in achieving CA through IT, which contributes to enriching the library in overall and Jordanian in specific in this subject.

The paper investigates the impact of corporate performance on supply chain finance with the data collected from logistics sector in Vietnam. Particularly, supply chain finance is measured by cash conversion cycle (CCC). By using the generalized method of moment (GMM), the results show that corporate performance (CP) exerts a negative impact on cash conversion cycle (CCC). Alternatively, corporate performance positively affects supply chain finance, which is an interesting finding of this paper. Further, supply chain finance is also significantly influenced by some control variables, namely capital structure (CS), firm size (FS) and firm growth (FG). The results are essential for the management of supply chain, especially those working in logistics sector.

The aim of this paper is to provide a practical approach by using an interpretive structural modeling (ISM) approach to prioritize the most critical success factors that influence the supply chain output in small and medium enterprises (SMEs). The analysis of MICMAC was also considered for the identification of factors having a high power of influence. The findings show that the most significant factors with the highest driving power are associated with innovation and communication tools. Such findings can assist policy makers, administrators, and practitioners in formulating supply chain effectiveness strategies and policies.

Customer focus strategy has shifted the way the businesses shape their customer satisfaction. Service oriented companies in general have been given a great emphasis and a significance care to both customer satisfaction and customer delight lately. However, the management decision of what to offer to gain customer happiness is still a challenge issue. To test such issue, this study develops and tests a set of new factors which shapes both customer satisfaction and delight within the UAE setting. The factors include perceived service value, perceived service quality, perceived price fairness in addition to perceived service recovery. Data were collected through survey using a structured questionnaire distributed to 420 customers over all 28 branches of Etisalat Company in Dubai. 350 valid questionnaires were analyzed using factor analysis along with correlation and regression. The results of the study indicate that perceived service value, perceived service quality, perceived price fairness and perceived service recovery could be considered as the critical success factors that can be used to shape and measure customer satisfaction and delight. The findings can be used as guidelines to retain customers and to enhance the business value especially when organizations service providers focusing more on what customer perceive rather than focusing on what to offer from products and/or services. Moreover, some managerial implications and a set of theoretical recommendations are suggested in the final part of this study.

The study aims to test the impact of social responsibility toward employees on the business performance. The sample selected includes 667 employees in the enterprises. The research results show that the social responsibility factor had direct and indirect impacts on the business performance of enterprises through two intermediaries: cohesion and opportunistic workers’ behavior. Based on the research results, we propose a number of recommendations to increase the efficiency of business operations of the enterprises through improving corporate social responsibility toward employees in countries with emerging economies, including Vietnam.