Quality function deployment (QFD) is one such extremely important quality management tool, which is useful in product design and development. Traditionally, QFD rates the design requirements (DRs) with respect to customer requirements, and aggregates the rating to get relative importance score of DRs. An increasing number of studies emphasize on the need to incorporate additional factors, such as cost and environmental impact, while calculating the relative importance of DRs. However, there are different methodologies for driving the relative importance of DRs, when several additional factors are considered. TOPSIS (technique for order preferences by similarity to ideal solution) is suggested for the purpose of the research. This research proposes new approach of TOPSIS for considering the rating of DRs with respect to CRs, and several additional factors, simultaneously. Proposed method is illustrated using by step-by-step procedure. The proposed methodology was applied for the Sanam Electronic Company in Iran.

Project management system (PMS) is broadly recognized as the effective management tool for several organizations. European Foundation of Quality Management (EFQM) model provides some advantages for companies to be successful in current competitive environment. This paper is based on the combination of EFQM and Quality function deployment (QFD) in order to eval-uate a PMS in an aviation organization. Although, an integration of these models increases the system complexity, the implementation of EFQM-QFD helps us identify all noteworthy success factors of PMS within the organization. In addition, the current status of PMS performance is evaluated based on these factors. This study attempts to find out how organizations ought to be managed to take full advantage of PMS tools. This study uses a comprehensive questionnaire to find all critical factors influencing on the success of the organization. The method of this paper is implemented in an organization in aviation industry with several management departments.

Supply chain management (SCM) has recently received considerable attention in business management literature. Many companies consider a well-designed SCM and implement it to their systems to increase the performance of production systems. Supplier selection is a fundamental aspect of SCM, which heavily contributes to the overall supply chain performance. SCM is a complicated decision-making problem including both quantitative and qualitative factors. In this paper, we try to determine criteria, indicated by experts for selection of suitable suppliers. The proposed study obtains weight of each criterion by Fuzzy Linear Goal Programming (FLGP) technique. We rank the suppliers by Fuzzy Quality Function Deployment (FQFD) method. The study is executed for a PETROCHEMICAL Co. to evaluate and select the best suppliers.

In this paper, we propose an empirical study of QFD implementation when fuzzy numbers are used to handle the uncertainty associated with different components of the proposed model. We implement fuzzy analytical network to find the relative importance of various criteria and using fuzzy numbers we calculate the relative importance of these factors. The proposed model of this paper uses fuzzy matrix and house of quality to study the products development in QFD and also the second phase i.e. part deployment. In most researches, the primary objective is only on CRs to implement the quality function deployment and some other criteria such as production costs, manufacturing costs etc were disregarded. The results of using fuzzy analysis network process based on the QFD model in Daroupat packaging company to develop PVDC show that the most important indexes are being waterproof, resistant pill packages, and production cost. In addition, the PVDC coating is the most important index in terms of company experts’ point of view.