Project management tools and techniques provide the efficiency and effectiveness in managing and handling the projects. Many tools and techniques have been discovered and applied widely for a long period of time among project managers around the world with great contributions to the success of projects. Vietnam is a developing country and has become an attractive hub for national and international business opportunities. Consequently, there has been an increasing development and expansion of business projects in Vietnam. The purpose of this study is to analyze the use of project management tools and techniques in Vietnam. More specifically, this study aims at investigating: 1) the awareness of business people related to projects, 2) the application of project management tools and techniques within the organization and 3) the challenging obstacles that have prevented organizations in using the tools and techniques. The mixed-method methodology is employed to collect and analyze the data. This study uses interview and questionnaire techniques to collect the data for the study. Several companies in different industries in Vietnam participated in collection of the data. The findings of the study indicate lack of indepth understanding and recognition of project and project management tools and techniques in Vietnamese businesses. The term “project” has not yet become popular in Vietnam. Hence, companies in Vietnam have been facing many obstacles with the application of project management tools and techniques affected on the performance of the projects. The study suggests that the definition and recognition of Project Man-agement should go beyond the current assumption of the Vietnamese business people. Better exercises and practices of the concept of Project Management can benefit the local and international companies. Achieving higher awareness of projects and project management tools can significantly improve economic success of Vietnam.

The relationship between the organization and its clients is the life of every enterprise, whether it is a multinational corporation of several billion employees and a multi-million-deposit business or sole traders with a handful of daily customers. The relationship between the organization and its traditions is the key concern. Between these two cases, consumer relationship management (CRM) is the same in theory and may differ significantly. Both the company and consumers have some factors to meet, such as the desires and expectations of all sides, before forming a contract. We need to earn a profit to succeed and to improve clients expect excellent support, better goods and reasonable pricing. The implementation of a CRM program will impact consumer service and customer knowledge for various purposes. Likewise, adopting a CRM strategy would definitely affect consumer loyalty and awareness. CRM guarantees that consumers are happy and strengthens ties between the company and its clients. Such practices improve the partnership between customers and sales representatives. The study carried out the quantitative approach in the delivery of the questionnaire to more than 100 bank customers. In concise and inferential statistics, the data were handled using the SPSS statistical method. Data indicates that the strong relationship between consumer loyalty and customer happiness of CRM technologies occurs and the stronger the overall customer satisfaction score, the larger the volume of CRM technology deployed.

This study evaluates the technical efficiency, productivity change of financial companies listed in the Malaysian stock exchange (Bursa Malaysia) and examines the effects of productivity change on efficiency over the period 2007–2016. Moreover, this study also concentrates on the ranking of financial companies according to their efficiency scores. Data Envelopment Analysis (DEA) is uti-lized on a Malmquist Productivity Index in order to calculate the financial companies’ efficiency scores. The results of this study show that some firms were fully efficient. The results implied that these companies were in optimal control of their inputs or resources to generate the maximum outputs. Also, the results indicate a tremendous productivity gain was mostly because of a positive shift in frontier technology and positive shift in technical efficiency. This study is significant because it helps to identify the efficient companies from the financial sector in Malaysia based on multiple inputs and outputs by using the DEA model. Common misspecification problems observed that instability of efficiency scores over productivity.

To respond to the adoption of carbon pricing regulations, researchers and industry are developing low carbon inventory models that can meet emission reduction targets while maintaining company profits. The challenge is getting tougher when the company is still facing problems related to imperfect product quality. This research solves this problem by developing an economic order quantity (EOQ) model by considering several sources of carbon emissions, as well as the influence of the defective rates, different demand rates, selling price and holding cost for defective products, and shortages backorder. The objective function of the formulated mathematical model is to minimize the total costs which include the emission costs. A numerical example is developed to illustrate the model based on the previous data set. Sensitivity analysis is also carried out to validate the model and to learn more about the system characteristics. The total emissions are calculated and the affecting factors are identified.

This study is conducted to study the implementation of the audit techniques and procedures executed by auditors using risk-based approach. The study also determines factors affecting audit quality of financial statements in Vietnamese insurance enterprises. Quantitative method is used in the study where questionnaires are sent to 250 independent auditors and 186 valid questionnaires are encrypted, declared and entered into SPSS software version 22.0. The results show that in audit techniques, except for document testing and verification technique, there were significant differences in application level of material testing, observation, interview, calculation and analysis techniques between big 4 firms and non-big 4 firms. The analysis also confirms that the most significant difference was between the two audit groups. In audit procedures, while control testing is not performed singly, detailed testing can be performed alone at all three assurance levels and the analysis is performed alone in the assurance level of 1. It is possible to combine them in these proce-dures with the assurance level of 2 and 3. On the other hand, the combination of these three proce-dures is only guaranteed at level 3. The results of the factor analysis and regression model test demonstrate that there were six factors influencing the audit quality of financial statements in insur-ance enterprises; namely audit method, auditors’ quality, awareness of auditors and director board, characteristics of insurance enterprises, legal environment and position of the audit firm. In particular, audit method and auditors’ quality are the strongest factors.

This study aimed to measure the effect of attitude, subjective norm and perceived behavioral control on purchase behavior of consumers in Tangerang which are mediated by purchase intention and moderated by halal awareness. Data collection was done by simple random sampling to the 510 population of working consumers. The returned and valid questionnaire results were 311 samples. Data processing was used in the SEM method with SmartPLS 3.0 software. The results of this study concluded that attitude, subjective norm and perceived behavioral control have a significant effect on purchase intention. Meanwhile, purchase intention has a significant effect on working student purchase behavior, and halal awareness moderated effect of purchase intention on purchase behavior.

This paper investigates the impact of lagged-exchange rate along with market risk and financial sector indicators on country risk in Kuwait. For this purpose, time series analyses both in aggregated and disaggregated approach are conducted along with the correlation and descriptive outcomes. Overall study sample is divided into fourth groups; namely the whole-time period, 1980 to 1990, 1991 to 2000, 1991-2005 and finally 1995-2005. To achieve this objective, regression equations are developed, indicating the set of lagged predictors along with market and financial sector indicators of exchange rate volatility. For the whole sample of the study, it is found that exchange rate lagged values are significant predictors of country risk from 1980 to 2005. Under the first subsample, lagged 1 and market risk through real interest rate are blamed for creating exchange rate (ER) volatility. For the 2nd disaggregated analysis, the factors like lagged 1 of ER along with deposit interest (DIR) and price level of the Government (PLG) are significant predictors of exchange rate. Additionally, during the period 1995-2005, none of the regression models appears to create the exchange rate volatility. However, for the last disaggregated time series analysis, it is found that ERL1, and PLG significantly determine the country risk in the region of Kuwait. Findings of the study are contributing in the present literature while confirm the fact that lagged values of exchange rate are very much significant to be observed to understand the current trend in ER. Besides, the re-sults can also support the argument that exchange rate risk and interest rate are interlinked with each other.

To ensure competition and survival of business, understanding the indicators or drivers of export performance is important. Based on the organizational learning theory and strategic fit theory, this study aims to test the influence of market exploration strategies (MERS) and market exploitation strategies (METS) on SMEs’ export strategic performance, export financial performance (EFP), and export customer performance (ECP). This study confirms the leading mediating role of product planning and development (PPD) in the effects of MERS and METS on export performance outcomes. The authors collected questionnaire data electronically from 122 experienced SMEs that conduct international transactions in Saudi Arabia. Results from the Analysis of Moment Structures indicate that MERS and METS positively influence export performance; PPD mediates the relationship between MERS and METS in export performance dimensions; and number of sales and ownerships are control variables that influence EFP and ECP, respectively. This study contributes to the literature and society by proposing a framework that addresses the direct and indirect relationships between export marketing strategies and PPD, and their effects on SMEs’ export performance.

This paper attempts to find out various facets of work-life balance (WLB) contribution and relationships with the employees’ working in dairy company in the Kingdom of Saudi Arabia. The study considers 131 employees selected randomly from the Nadec dairy company. Work-life balance Scale developed and standardized by Pareek et al. (2011) [Pareek, U., Purohit, S., & Joshi, A. (2011). Training instruments in HRD and OD. New Del-hi: Tata McGraw- Hills Publishing Company Limited. 287-289.] was used to gather the information from the respondents. Both de-scriptive and inferential statistics are been used to analyze the data. The most prominent findings of the result are: (i) all the facets of work-life balance have positive relationships with each other ex-cept teamwork; (ii) married are scored high in terms of mean on time management and teamwork which statistically indicates an existence of significant difference in contrast to their counterparts and (iii) social needs a component of work-life balance appears as one of the most powerful pre-dictors of personal needs within the employees’ working in the dairy company. The current investigation is an eye-opener for HR professional in the Kingdom to design and implement the certain mechanism to improve the work-life balance of the employees to achieve the Saudi Vision 2030.

The paper shows the results of an empirical study on the optimization of polymer waste supply chains based on the circular economy in Ukraine. The research shows that the main links in the activity should be harmonized for quality and quick optimization of polymer waste supply chains, including the processes of collecting, sorting, treatment, processing, and recycling of resources for maintaining the quality by total cost reduction. The research argues that the circular economy that stipulates the easy processing, recycling, disassembling, and restoring of products replaced the traditional linear model “take, produce, and throw out” that has dominated the economy by now. The study shows that the transformation of supply chains in production ecosystems forms competitive advantages at the enterprises that allow them to be more productive through efficient use of resources.