The article presents a methodological tool for analysis and evaluation of business processes of Ukrainian en-terprises. The proposed methodology is provided for the identification of “problem” areas of certain business processes by calculating average weighted, integral and generic indicators of efficiency and effectiveness. It allows to evaluate the status of both certain business processes of enterprises and their totality, and to set the priorities of management actions for their improvements. The proposed methodology is examined on the example of a specific enterprise of the construction industry. In the framework of the proposed criteria (financial-economic, resource-production, external integration, organizational), a list of indicators, taking into account the specifics of the enterprise are formed. Assessment of the efficiency and effectiveness of business processes by the specified criteria and indicators allows one to monitor the current activity of the enterprise and evaluate the effectiveness of its operations at every moment of time.

Banks in Jordan are facing a crisis related to their employees, where it has recently become clear that employees are leaving their jobs in increasing numbers. Thus, this study examined the impact of the human resources management (HRM) practices (compensation, performance appraisal, promotion, and training & development) on employee’s turnover intention and the mediating role of career satisfaction. The survey questionnaire was gathered from 394 employees located in 25 banks in Jordan. The study used PLS-SEM to get the results and examine the hypotheses. The findings indicate that HRM practices (compensation, performance appraisal, promotion, and training & development) negatively impact employees’ turnover intention, and career satisfaction partially mediated the relationship between HRM practices (compensation, performance appraisal, promotion, and training & development) and employee’s turnover intention. The study recommends that banks in Jordan provide a high compensation, fair performance appraisal, fast promotion systems, sufficient training & development program and high level of career satisfaction to maintain the human element and reduce the employees’ turnover intention. Future studies may include other practices such as employee empowerment, teamwork, employment security information sharing, and job description.

Supply Chain Finance (SCF) is playing an increasingly important role in operational and financial practices and attracted growing attention from academia and industry alike. However, researchers have not yet been totally able to reach a consensus on the definition of this phenomenon. The study presented in the paper provides an overview of the advancements present in research on Financial Supply Chain Management. Using a bibliometric analysis approach, the paper summarizes the trends of development and the status quo of the Financial Supply Chain Management. The aim is to provide the reader with guidance and a solid conceptual framework for future research.

This study aimed to determine the impact of financial literacy on financial behaviour among teachers of secondary school. Financial behaviour in this study was explored as saving behaviour, shopping behaviour, short-term planning and long-term planning. Data were collected at the Greater Jakarta, Indonesia, involving 142 participants who were approached conveniently. Data were analysed using the reflective measurement model in Partial Least Square-Structural Equation Modelling. As a result, financial literacy had a significant impact on financial behaviour in terms of saving behaviour, shopping behaviour, short-term planning and long-term planning.

Prior research in several industries, particularly manufacturing industries, has confirmed the use of supply chain integration (SCI) to achieve green innovation (GI). Despite this, there has been very little research into the effects of SCI on the GI of manufacturing businesses. As a result, the current study was carried out to close this gap in the literature. Data from 231 manufacturing businesses in Jordan was used to validate a framework of several hypotheses about the relationships involving SCI and GI. SCI (customer integration (CI) and supplier integration (SI) have beneficial benefits on the green product and process innovation (GPDI & GPRI), according to the results of structural equation modeling. SI's effects on green products and process innovation are moderated by environmental unpredictability. The effects of CI on green product innovation are being moderated by environmental unpredictability. Environmental uncertainty, on the other hand, does not moderate the impacts of CI on green process innovation. This research adds to our knowledge of the SCI-GI link.

This study seeks to explore how innovative performance development model, which is based on human capital and network quality, can contribute to the improvement of marketing performance. Respondents are the chief executives of Pertamina lubricants distributors, with sample size of 120 out of 460. For the analysis, the Struc-tural Equation Model (SEM) is applied along with AMOS software. The result of the study shows that there was improvement on marketing performance through the implementation of innovative performance management based on network quality.

Presently, different kinds of sampling methods are used to collect consumer data for research in the coffee business, depending on topic, goal and budget. However, what survey method is capable of generating data that does represent the entire population is questionable. By comparing these surveys – one online, one face to face interviews and the other telephone surveys – this study aims to determine the differences between these sampling methods and determine the most effective methods in coffee consumer. Face-to-face surveys with 130 respondents and a telephone survey with 130 respondents are compared with telephone surveys with 130 sampling using identical questions when the total of respondents is 500 and 390 are valid. With regard to consumer behavioral characteristics, telephone data yielded the best results, followed by online quota survey and finally face to face interviews. Telephone surveys can be a good sampling method so the authors recommend using it for a larger sample.

The effectiveness of the E-CRM system was examined in this study, involving those with online shopping experience, specifically the regular customers of Carrefour in Jordan. Data were obtained through 550 distributed sets of questionnaires. Four trained and certified research assistants assisted the data gathering process. Data from 320 returned questionnaires were analyzed using Structural Equation Modeling (SEM). System quality, access to information, security, training and customer satisfaction were the examined factors towards the effectiveness of E-CRM systems. Results show positive impact of security, system quality, training, and access to information on user satisfaction, and user satisfaction affected the effectiveness of E-CRM. Nonetheless, the relationship between training and effectiveness of E-CRM on online shopping was not mediated by user satisfaction.

The aim of this paper was to investigate the impact of determinants of accounting service quality. Data were collected from accounting service firms in Hanoi from 2017 to 2018. Both qualitative and quantitative meth-odologies were employed to analyze the impacts of each determinant. Questionnaires were designed with a 5 - point Likert scale, and the validity of the data were measured using Cronbach’s Alpha and Exploratory Factor Analysis (EFA). The results of the implementation of multiple regression method show that four determinants; namely Tangibles, Effectiveness, Empathy and professionalism had positive correlations with the accounting service firm quality in Hanoi, at different levels. Some recommendations were also made for improving the quality of the accounting service firms.

Precast concrete (PC) can potentially improve construction industry projects when used as a primary process in the precast concrete supply chain (PCSC). Successful inventory reduction and on-time delivery are essential in the PCSC because of critical scheduling and cost factors. To solve these challenges, this study applied Just-In-Time (JIT) strategies in the PCSC using the Discrete-Event Simulation (DES) model to help manufacturers identify the optimal decision. The factors considered were offsite inventory levels (based on days buffered) and batch delivery decisions that reduced supply penalties and improved construction performance. The model was validated based on a precast project experiment in Vietnam; the model provided a saving of 52% in manufacturer penalties and reduced construction idle work by 77%. An optimal combined decision was provided for the manufacturer, such as a 1day-4batch decision with maximum benefit and a 2day-2batch decision for safety using an uncertainty risk consideration in the PC wall panel study case. This research contributes a tool to help manufacturers in decision making and promotes the use of JIT applications/strategies in the PCSC process.