Organizations in all sectors seek to achieve their goals and achieve competitive advantage in order to reach profits, which is the main goal of organizations. They work to determine their needs of human resources, and try to attract the largest possible number of job seekers, in order to choose the best elements among them and then plan the workforce, through which the full and good description of all the jobs to be filled and the specifications of those who occupy them are determined, and once this process is completed, the next step begins, which is to search for the most suitable people for these jobs and try to attract and attract the most qualified to work in the organization and entice them to stay in it. The aim of this paper is to identify the effect of the human resources employment strategy in achieving competitive advantage in Zain Jordan Telecom company. The descriptive and analytical approach was relied on. The study community consisted of all (1200) employees of Zain Jordan Telecom company, and a random sample of (180) employees was taken. The study concluded that there was a positive impact of the strategy of employing human resources in achieving competitive advantage, and the presence of a positive impact of the strategy of human resources in achieving the dimensions of competitive advantage (quality, cost, and innovation). The paper contributes to the development of literature related to the relationship between the strategy of employing human resources and achieving competitive advantage by providing field indicators on the nature of the between these two variables in the work environment.

This paper aims to investigate the impact of strategic intelligence on strategic flexibility, in addition, to identify the effective decision-making on Logistics Performance. Nevertheless, partial least squares (Smart -PLS- 4.0.8.7) are used to examine the hypotheses, the results indicate that strategic intelligence (organized thinking, strategic vision, foresight, partnership, and motivation) significantly affect Strategic flexibility. In addition, effective decision-making mediates the effect of strategic intelligence and strategic flexibility towards the performance of logistics companies. Moreover, the influence of effective decision-making on logistics performance is therefore clear and significant towards logistics performance. However, the study supports managers in enhancing sustainability practices in logistics organizations while also offering policy guidance to decision-makers.

The concept of sustainable development is inseparable in the business world. In that term, there are three aspects, namely economic, social, and environmental that must be balanced with each other. It is hoped that this concept is needed to know by entrepreneurs in starting their businesses. After that, this business is expected to become a sustainable business that can survive to face the challenges. Mediation input is given in the form of entrepreneurial orientation which can accelerate the creation of sustainable businesses, thus there is a correlation between sustainable development and entrepreneurs. In addition, the entrepreneur variables correlate to entrepreneurial orientation and entrepreneurial orientation has a relationship with sustainable business. In turn, sustainable development, entrepreneurs, entrepreneurial orientation, and sustainable business also deserve further study. This paper examines the relationship between the four variables to the SMEs in Jakarta. Where we want to know how the relationship between the variables of sustainable development with entrepreneurs that aim to achieve sustainable business by mediating entrepreneurial orientation. It also examines the direct comparison between entrepreneurs and sustainable businesses and the relationship between the two variables mediated by entrepreneurial orientation variables. The research data was taken from business operators in Jakarta totaling 245 out of 49 dimensions of the four variables. Data processing is done by structural equation modeling (SEM) through the Lisrel version 8.7 program. Then the calculation results are analyzed based on statistical provisions in getting indications of the relationship between variables. It is found that there is a positive relationship between sustainable development and entrepreneurs, entrepreneurs also have a positive relationship with entrepreneurial orientation, and entrepreneurial orientation has a positive relationship with sustainable business. It turns out that the relationship between entrepreneurs who have gained an understanding of the concept of sustainable development and sustainable business is a significant positive compared to mediating entrepreneurial orientation which remains positive but not significant through the Sobel test that has conducted.

The study focused on examining the social customer relationship management impacts on the customer loyalty of five-star hotels in Saudi Arabia. Customer relationship management included the dimensions of customer value, long-term partnership with the customer, customer knowledge, reliance on technology, trust, and social media communication. The study population consists of the customers of five-star hotels in Saudi Arabia. A convenience sample was taken from 500 customers, while the validly retrieved responses were 413. A quantitative approach was conducted in statistical analysis through SPSS and AMOS software. The study demonstrated that social customer relationship management dimensions are impacting the customer loyalty of five-star hotels in Saudi Arabia. Subsequently, the recommendations centered on the establishment of a complaints handling unit to speed up service, identify problems, identify the sites of deficiencies, and take the necessary and appropriate solutions to these problems.

This research aims to determine the work-life balance of female managers at the group and organizational levels of banks using the explanatory relational method. Data were obtained from 267 low/middle level female managers of SOE banks in Indonesia with the quantitative analysis, and structural equation models (SEM) was used to test the research hypotheses. The results showed that work-life balance had a positive and indirect effect on the relationships, communication skills and leadership styles, of female managers at the organizational and group levels.

The purpose of this study was to determine the effect of utilitarian value and service quality on customer satisfaction to increase repurchase. The population in this study were SMEs consumers and the sampling technique used was non-probability sampling, while the non-probability sampling technique used was purposive sampling. The number of samples in this study were 128 respondents. The instrument used to obtain data was by using a questionnaire. The research method was quantitative, the data obtained were based on answers from respondents to the questionnaire, analyzed by statistical techniques of multiple linear regression analysis, the regression model was tested with classical assumptions in order to meet the requirements and was feasible to use to predict the effect of independent variables on the dependent variable. The results of the regression calculations were tested by t-test and coefficient of determination, while the results of mediation calculations were tested by path analysis and Sobel tests with the help of the SPSS for Windows version 25.0 program. After analyzing the data, the following results and conclusions were obtained: (1) Utilitarian Value has a positive and significant effect on Customer Satisfaction (2) Service Quality has a positive and significant effect on Customer Satisfaction (3) Utilitarian Value has no effect on Repurchase Intention (4) Service Quality has no positive and significant effect on Repurchase Intention, (5) Customer Satisfaction has a positive and significant effect on Repurchase Intention,(6) Utilitarian Value through Customer Satisfaction has a significant effect on Repurchase Intention. (7) Service Quality through Customer Satisfaction has a significant effect to Repurchase Intention.

Empowerment and experience help and support organizations in enhancing their profitability, productivity and performance. This research aimed to examine the impact of empowerment and minimum experiences on the organizational performance. Structural Equation Modeling (SEM) was applied for analysis purpose. 237 questionnaires were collected from the Saudi workers who participated in the research. The research recommended that organizations must start encouraging their managers to implement more participative leadership styles such as providing subordinates with greater opportunities to get involved in decision-making and to adapt their ideas.

This study analyzes the effect of customer relationship quality, entrepreneurial social competence and customer sensing on market penetration capabilities in the SME sector. In addition, by taking market penetration capability as a mediating variable, this study examines the effect of the independent variable on marketing performance in SMEs. The study results highlight several important findings regarding the competitive advantage of SMEs and the formation of networks and highlight the importance of network formation in SMEs, where the development of networks or partnerships is one of the critical success factors for improving SME performance. The originality of this study lies in examining the strategic influence of customer relationship management dimensions in an entrepreneurial outlook in the small and medium business sector on improving organizational capabilities to penetrate the market for the purpose of improving marketing performance. Practically, this finding is useful to increase the interaction of SMEs with customers during certain stages in the product development process to get positive added value on product success and the formation of competencies that encourage businesses to enter the market based on social familiarity, feature-oriented attractiveness, and interwoven customer emotional loyalty.

Organizations rely on information technology to integrate internally and externally to create process efficiency in increasing competitiveness. Information technology can support digitalization in companies to maintain green supply chain management. Manufacturing companies are required to be able to pay attention to the environment by maintaining the balance of nature. The object of this research is manufacturing companies located in East Java. Data were collected from respondents through questionnaires which were distributed using Google form. The results of the questionnaire distribution were obtained from a total of 108 companies analyzed using the partial least squares method. The analysis shows that digitalization affects supply chain integration, green supply chain, and resilience. Digitalization in the supply chain can form a strong integration, energy efficiency, and effectiveness to survive. Supply chain integration affects the green supply chain and supply chain resilience. Integration in the supply chain system, able to overcome environmental problems and optimize resources. A green supply chain affects supply chain resilience. Supply chain integration, green supply chain, and supply chain resilience affect a firm competitive advantage. Practical research contributions for management to allocate budgets with the needs of application development and supply chain systems within the company. Supply chain digitization is a solid foundation for companies to have a competitive advantage against competitors.

Idiosyncratic deals have been used by many organizations to achieve desirable employees’ behavior and work-related positive outcomes. Drawing upon the social exchange theory, this study aims at investigating the connections between idiosyncratic deals and work engagement. Besides, this study also scrutinizes the mediating role of psychological empowerment in the relationship between idiosyncratic deals and work engagement. This study applied smart PLS-SEM v.3.2 for the data analysis to ascertain the relationship between the study variables. Using an online survey, data are collected from 310 academicians working in the public higher education institutions of Pakistan. The finding of this study shows a significant positive relationship between idiosyncratic deals and work engagement. Furthermore, finding of the study also divulges that psychological empowerment mediates the relationship between idiosyncratic deals and work engagement. Hence the management and the policy makers in the public higher education institutions should focus on the provision of idiosyncratic deals based on the personal and professional needs of academicians to strengthen their feeling of psychological empowerment which subsequently results in fostering their engagement at work.