During the past few years, there have been various studies on the relationship between academic behavior, teaching and student retention but not much has been on administration staff and students. This study examined improving employees’ behavioural factors towards increasing students' loyalty. The paper explores the direct mediation and indirect mediation of employee behavioural factors leading to build student loyalty. More specifically the focus is on the constructs of service quality (SQLTY), need understanding (NEEDUND), intimacy (INTIMACY), and student loyalty (STLOY). This study depended on a positivist research paradigm. In this study, over 800 structured questionnaires were administered for research subjects. However, 743 were captured for the final analysis. The analytical tool used in this study is the ADANCO 2.0.1 software and in terms of statistical processing, the PLS-SEM technique was utilized. The two main takeaways from the direct relationships are that INTIMACY is a strong predictor of STLOY, and NEEDUND is also a strong predictor of SQLTY. The indirect mediations of INTIMACY on SQLTY and STLOY, INTIMACY on NEEDUND and STLOY, and SQLTY on NEEDUND and INTIMACY were all not supported. The study, like any academic work, has limitations. Despite these limitations, this study offers theoretical as well as practical values for the research community and administrators of universities and higher education administrators as a whole. For administrators of the universities and the higher education, the study points out the critical needs for administrators to better understand students’ loyalty and behaviours of employees during the service encounter, which could lead to intimacy and eventually student loyalty. The present study is innovated by quantitatively examining how the above mentioned behavioural factors of employees could lead to INTIMACY and STLOY.

Information Technology (IT) plays an essential role on development of effective supply chain planning and it can improve the supply chain performance, either directly or indirectly. As a national industry, the National Iranian Oil Products Distribution Company involves a large number of organizations within its supply chain. Therefore, this descriptive-survey uses information sharing indicators, fuzzy TOPSIS technique based on managers and expert opinions to evaluate and to rank some oil products distribution companies. Data are analyzed and the results show that Oil Products Distribution Company of Chaharmahal and Bakhtiari received the highest rank and Farsan maintained the lowest rank compared with other regional companies.

Nowadays, automobile industries are facing huge competition as the sector is expanding and ame-liorating day by day. All organizations are thriving to attain top position by increasing their produc-tivity. Productivity improvement is a function of eliminating rejection problem and improving system. To excel and improve the organizational efficiency a complete focus on finding root causes and eliminating factors responsible is needed. In industries, hurdles are associated with all operations. The existing study is about problem solving in a diecasting industry manufacturing alternator bracket. The authors explain the use of different statistical quality tools with the help of Minitab software to analyze root cause for enhancing the low productivity level. The streaming explanation of methodology can be useful for the organization of similar profile towards productivity improvement.

This study evaluates the interactions among personal values, ability and service quality of all branches of two commercial banks (CIMB and Maybank) operating in Kuala Lumpur, Malaysia (N = 117 branches), which are the greatest financial services group with the highest ranking based on asset range and financial statistics. The results indicate a difference in Malaysian values context and priority compared with the previous studies performed in developed countries. Structural Equation Model (SEM) is applied to analyze the mediating role of ability among personal values and service quality. The results show a strong and positive effect of three dimensions of values, including self-enhancement, openness to change and conservation on service quality in direct and indirect effect. Also, research findings mention the employees’ ability as a behavior outcome plays a mediator role in the relationship between these three constructs of personal values and bank service quality. Implications of research findings are discussed, together with limitations and suggestions for future studies.

Due to various added advantages over the conventional material removal processes, non-traditional machining (NTM) processes have now been widely applied in different manufacturing industries. To achieve the desired response values, it is always recommended to operate these NTM processes at their optimal parametric settings. Various single response optimization techniques are already available to determine the optimal combinations of NTM process parameters for achieving maximum or minimum value of a single response. In this paper, a multivariate quality loss function approach is adopted for simultaneous optimization of responses for three NTM processes. It is observed that this approach outperforms the other multi-response optimization techniques, like desirability function, distance function and mean squared error methods with respect to the achieved re-sponse values. With modification of the corresponding objective function and constraints of the de-veloped non-linear programming problem, it can be effectively applied to any non-traditional as well as conventional machining process as a multi-objective optimization tool.

Information System (IS) is a strife to exploit Business Intelligence (BI) in an organization. In the Malaysian Halal Food Manufacturing, a league of Information Technology (IT) professional and decision makers is the architect of the perspective in IT. There are numerous research studies on utilizing and investigating strategic effects of environmental factors augmentation on the organizations, but compact information is acknowledged prevailing how the subjective conception for the strategic source of deci-sions is transformed into the objective principle. Hence, general interpretation of the IT professional and the decision makers is crucial for a comprehensive and collaborative decision-making process. Therefore, prosper stimulate assimilation of the environmental factors that persuade the knowledge integration between IT professionals and decision makers is compulsory. BI and Big Data (BD) help organizations derive enhance decision-making process and knowledge creation. The objective of this research study is to emerge knowledge from organizing BD and to utilize BI together with perceiving MIT90s framework and environmental factors for the analysis of decision-making process of halal food manufacturers in Malaysia. The study applied regression analysis to predicted 103 responses to determine decision making of business performance. The results indicate that halal market demand played important role in predicting business performance of halal manufactures. This study provides some insights into decision making perspectives of business performance management among halal food manufacturers in Malaysia.

The two-tier board system practiced in Indonesia provides greater opportunity for the majority shareholders to place representative on board which may expropriate interest of minority share-holders and increase information asymmetry. This study looks at the influence of family ownership on firm’s performance, by differentiating the influence of family ownership from family involvement in companies listed on the Indonesia Stock Exchange. Family ownership is measured based on family’s equity ownership in the firm and family’s involvement. This study explores family in-volvement in threefold: involvement in the board of commissioners, involvement in the board of directors and involvement in both boards. Firm performance is measured based on Value Added Intellectual Coefficient (VAIC) which comprises of capital employed efficiency, human capital efficiency, and structural capital efficiency. Data was collected for a period of three years from 2007 to 2009 on 155 firms which were identified as family firms. The findings show that family ownership has a positive influence on firm performance. Family involvement, however, shows mixed results. Family involvement in the board of commissioners has a positive but insignificant influence on firm’s performance. Family involvement in the board of directors has a negative influence on firm’s performance. Family involvement in both boards has a positive influence on firm performance. The findings suggest that family involvement in both boards creates a balance between the supervisory function and the management function, thus resulting in a more effective monitoring of firm’s management.

Halal industry in Malaysia provides a great opportunity for food manufacturers to expand their businesses, globally. However, the business has faced with some difficulties to improve performance due to complexity in halal supply chain. This paper studies the adoption of halal food supply chain (HFSC) factors on business performance among halal food manufacturers in Malaysia. Data were collected randomly from Halal Development Council (HDC) directory website. Using regres-sion analysis, 103 responses were analyzed to determine the effects of adoption factors of HFSC on business performance. The results indicate that the context of technological, organizational and environmental can improve business performance of halal manufacturer. Perceived benefits in the context of technological gives the best predictor on business performance. In the context of organizational, readiness provides the best predictor of business performance. Meanwhile, halal market demand in the context of environmental gives the best predictor of business performance. The paper examines business performance in food industry; however other industries in halal are not focused. The results provide some insights into business performance among halal industry in Malaysia.

Teamwork, for competitive advantage, involving techno-socio-cultural aspects of organizations for engineering developments, is gaining importance rather rapidly due to advent of globalization. The purpose of this study is to identify the importance of teamwork culture for new product develop-ment (NPD) success through enriching the NPD team’s capability in Indian manufacturing industries. It accumulates the teamwork culture dynamics and practices, their interrelationships and their combined impact on NPD team’s capability in terms of technological developments for NPD success. This practical analysis collects primary data from 263 design and development experts from Indian engineering manufacturing companies. Structural equation modeling (SEM) approach is applied to investigate the interrelationship among associated variables of teamwork culture and NPD team’s capability for NPD success. Concurrent engineering team (CET), communication infrastruc-ture (CI), system integration (SI) and result orientation (RO) have been recognized as allied factors of teamwork culture. Successful adoption of associated variables ensures NPD success through influencing NPD team’s capability which in turn articulated by technological developments. The realization of combined impact of teamwork and its allied variables escalates technological developments which in turn enriches NPD team’s capability assuring organizational success. The result indicates that both CI and SI support CET for accelerating NPD team’s capability through technological developments. Besides, CET motivates innovation orientation most precisely referred as RO for escalating NPD team’s capability through technological developments for innovation.

The aim of the present article is substantiation of theoretical provisions and development of practical recommendations for reporting in the field of sustainable development formation in compliance with the international standard “Guidelines for sustainability reporting” elaborated within the scope of Global Reporting Initiative. The research objectives are to study the content of non-financial re-porting generated in compliance with the Global Reporting Initiative (GRI) guidelines and to offer new methodological approaches towards sustainability reporting formation. Using such general scientific methods as systematic approach, comparison, method of systematization and generaliza-tion of data, the research work revealed the essence, content, principles of formation and reporting structure in the field of sustainable development. The work contains recommendations on social activity accounting organization with the use of information technology, such as: supplementary invoices application for accounting, and development of forms for reports containing information of social character.