In today’s scenario, software has become an essential component in all kinds of systems. The size and the complexity of the software increases with a corresponding increase in its functionality, hence leads to the development of the modular software systems. Software developers emphasize on the concept of component based software engineering (CBSE) for the development of modular software systems. The CBSE concept consists of dividing the software into a number of modules; selecting Commercial Off-the-Shelf (COTS) for each module; and finally integrating the modules to develop the final software system. The selection of COTS for any module plays a vital role in software development. To address the problem of selection of COTS, a framework for ranking and selection of various COTS components for any software system based on expert opinion elicitation and fuzzy-based matrix methodology is proposed in this research paper. The selection problem is modeled as a multi-criteria decision making (MCDM) problem. The evaluation criteria are identified through extensive literature study and the COTS components are ranked based on these identified and selected evaluation criteria using the proposed methods according to the value of a permanent function of their criteria matrices. The methodology is explained through an example and is validated by comparing with an existing method.

Supplier selection is a complex multi-criteria decision making (MCDM) problem. There are literally various methods for choosing appropriate supplier but there are several criteria involved in complex decision making process. The classical MCDM methods cannot effectively solve real-world problems however fuzzy MCDM methods facilitate the solution fairly and enable the decision-makers to reach accurate decisions in this selection process. In this study, a supplier selection problem is handled, in a firm in automotive industry of Turkey. Fuzzy TOPSIS (Technique for Order Performance by Similarity to Ideal Solution) and generalized Choquet integral are used individually in the solution of the problem.

An important issue in maintaining the industrial equipment is to introduce an appropriate maintenance policy to monitor the conditions of the equipment. In this research, an investigation on the concurrent effects of erosion and random shocks during the useful life of the equipment is studied. In this regard a model is introduced to optimize the total cost including logistic, complete repair and incomplete repair costs. The proposed model determines the optimal number of the incomplete repairs, the time duration between inspections and the probability of equipment to be failed. A numerical example is solved by means of computer simulation. The results indicate that the proposed model performs well for minimizing the costs of maintenance and repair.

Assembly lines and cellular manufacturing systems (CMSs) design have been widely used in the literature. However the integration of these manufacturing concepts is neglected in an environment where parts need to be assembled after production in different shops. In this paper, a comprehensive quadratic assignment problem is developed for the assignment of machines of each part manufacturing cell, sub-assembly tasks of each sub-assembly cell as well as the assignment of different cells and final assembly tasks within the shop floor in their relevant predetermined locations. A genetic algorithm (GA) as well as a memetic algorithm (MA) consisting of the proposed GA and Tabu search (TS) algorithm are proposed and implemented on different size numerical examples. The obtained results show the efficiency of both algorithms to reach near optimal solutions compared to the optimal solution of small-sized problems.

Investigating the Customer Satisfaction Measurement (CSM) plays an important role in determining the range of customer needs and expectations resulting from delivered products or received services. In this research, a novel approach is proposed for measuring the customer’s satisfaction measurement. Due to ambiguity and lack of information related to evaluation criteria, in the proposed model, the customer feedbacks are considered as linguistic terms and due to the dominance of non –linear relations on behaviors and judgments of human, the result is obtained using a Fuzzy Neural Network. In continuation, roles of the fuzzy inference system for customer’s satisfaction are defined and determined for different conditions of customer’s judgments. Applicability of the proposed model has been successfully implemented through a case study for investigating the customer’s satisfaction on the basis of both qualitative and quantitative inputs.

Modeling the simple assembly line balancing (SALB) problem has covered a wide range of real-world applications. The recent advances in optimization problems have created the opportunities to tackle more challenging problems. This paper presents a multi-objective decision making problem to consider two objectives, cost and cycle time, for simple assembly line balancing. The problem is formulated as a mixed integer nonlinear optimization and the proposed study of this paper uses two metaheuristics to solve the resulted problem on some benchmark problems. The preliminary results have indicated that multi objective particle swarm optimization (MOPSO) has provided better quality solutions while the hybrid method based on MOPSO and simulated annealing has yielded more non-dominated Pareto solutions.

In today’s era of higher competition in the business, there are many conditions such as offered concession in bulk purchasing, seasonality, higher ordering cost, etc., which force a retailer to purchase more quantities than needed or exceed the storage capacity. So in this situation the retailer has to purchase an extra warehouse named as rented warehouse to stock the extra quantity. In this paper an inventory model for deteriorating products with selling price dependent rate is developed. The occurring shortages are assumed to be partially backlogged and cycle time is also variable. The purpose of the development of this model is to compute the amount and time of order which can optimize the total average cost of the system. A solution procedure and numerical example are presented to illustrate the implementation of the proposed study. Sensitivity analysis concerning with distinct system parameters is also presented to demonstrate the model.

Knowledge management strategies are considered as the foundation of learning organizations. One of the problems of Iranian organizations is the assessment of knowledge management processes. The purpose of the present study is to present an applied organized model for the assessment of knowledge management performance in six dimensions, i.e., the financial dimension, stakeholders, local processes, growth and learning, employee satisfaction, and environment and community; identifying and investigating the correlation among the criteria; mapping network relations; weighing the indices using DEMATEL Technique; ranking assessment dimensions of knowledge management using ORESTE Technique; drawing strategic map; and designing Balanced Scorecard for improved performance of knowledge management. The population and sample of the study included 25 petrochemical Tehran managers and senior experts in information technology section. The results of this study provides a comprehensive view for the decision makers of Iran Petrochemical Industries for an improved performance in knowledge management.

Maintenance Qualitn Function Deployment (MQFD) is a methodology for improving the quality and effectiveness of maintenance services in a manufacturing organization. One major part of it is House of Quality (HoQ). HoQ translates the experts’ voice into technical requirements for the improvement of maintenance quality. These data are generally vague in nature. Fuzzy numbers are generally used to represent vague data in HoQ. Since some parameters are predefined in fuzzy approach, the experts’ opinion may not be truly reflected in the HoQ analysis. In this work, a rough set - fuzzy approach, is proposed for MQFD to overcome this drawback.The objective of this model is to prioritize the technical requirements effectively with the proper reflection of customers/experts’ perceptions in the output. An illustrative example is presented to explain this approach.

Multiple attribute decision making (MADM) methods are very useful in choosing the best alternative among the available finite but conflicting alternatives. TOPSIS is one of the MADM methods, which is simple in its methodology and logic. In TOPSIS, Euclidean distances of each alternative from the positive and negative ideal solutions are utilized to find the best alternative. In literature, apart from Euclidean distances, the city block distances have also been tried to find the separations measures. In general, the attribute data are distributed with unequal ranges and also possess moderate to high correlations. Hence, in the present paper, use of statistical distances is proposed in place of Euclidean distances. Procedures to find the best alternatives are developed using statistical and weighted statistical distances respectively. The proposed methods are illustrated with some industrial problems taken from literature. Results show that the proposed methods can be used as new alternatives in MADM for choosing the best solutions.