The study focused on examining the social customer relationship management impacts on the customer loyalty of five-star hotels in Saudi Arabia. Customer relationship management included the dimensions of customer value, long-term partnership with the customer, customer knowledge, reliance on technology, trust, and social media communication. The study population consists of the customers of five-star hotels in Saudi Arabia. A convenience sample was taken from 500 customers, while the validly retrieved responses were 413. A quantitative approach was conducted in statistical analysis through SPSS and AMOS software. The study demonstrated that social customer relationship management dimensions are impacting the customer loyalty of five-star hotels in Saudi Arabia. Subsequently, the recommendations centered on the establishment of a complaints handling unit to speed up service, identify problems, identify the sites of deficiencies, and take the necessary and appropriate solutions to these problems.

Empowerment and experience help and support organizations in enhancing their profitability, productivity and performance. This research aimed to examine the impact of empowerment and minimum experiences on the organizational performance. Structural Equation Modeling (SEM) was applied for analysis purpose. 237 questionnaires were collected from the Saudi workers who participated in the research. The research recommended that organizations must start encouraging their managers to implement more participative leadership styles such as providing subordinates with greater opportunities to get involved in decision-making and to adapt their ideas.

Cloud computing (CC) has been used in several industries and domains. However, the use of CC in governmental organization is still limited. The purpose of this study is to examine the CC usage among governmental organizations in Saudi Arabia. The population of this study are Information technology (IT) professionals working for governmental organizations in Saudi Arabia. Purposive sampling was used to collect the data from the respondents. The questionnaire was distributed, and 211 valid responses were collected. The analysis was conducted using Smart PLS 4.0. The findings showed that perceived usefulness (PU), perceived ease of use (PEOU), external influence, security but not privacy have significant effects on CC usage. The findings also showed that technological readiness moderated the effect of PU, external influence, and security on CC usage. Decision makers are recommended to enhance the perception of the benefit of CC and conduct more training courses to ease the usage of CC.

This study aims to define a conceptual framework for employee sustainable motivation in order to identify determinants of this phenomenon for private enterprises in Saudi Arabia. The subject seems to be critical for these enterprises currently due to the crisis caused by COVID-19. The study presents a quantitative exploratory approach to this composite concept, which aims to facilitate understanding and provide a practical tool for managers. The study reveals three possibilities for combining sustainability and motivation. Determinants of employee sustainable motivation are similar to those related to the “traditional” approach to motivation, but there are different in terms of composition and objectives. In addition to this, the intercorrelation between different factors is important to maximize employee sustainable motivation.

The aim of this study is to investigate the effect of supply chain risk management on supply chain resilience in the presence of Internet-of-Things as an intermediate variable. In other words, the study seeks to identify whether supply chain risk management completely affects supply chain resilience. Collecting data by a questionnaire from a sample composed of managers of Jordanian industrial firms, the results show that supply chain risk management has a direct and indirect effect on supply chain resilience through Internet-of-Things. These results do not support the hypothesis that supply chain risk management completely affects supply chain resilience and accepted the hypothesis that Internet-of-Things intervenes the effect of supply chain risk management on supply chain resilience. The study contributes to the literature through filling a research gap regarding the mediating role of Internet-of-Things in the relationship between supply chain risk management and supply chain resilience and contributes to the industry through instructing managers to adopt technologies such as Internet-of-Things to help their firms cope with supply chain risks.

Activity-based costing system (ABC) adopters reported different uses of the system, inconsistent amounts of benefits gained, and consequently varying levels of satisfaction with the system. This study aims to investigate the variation in the extent of use, the magnitude of benefits, and user satisfaction with the ABC. A structured questionnaire was sent to the manufacturing companies operating in Riyadh Province, Saudi Arabia. 75 responses from ABC implementers were received. The results of this study show that the degree of ABC implementation success positively influences the extent of its use, the magnitude of benefits that have been obtained, and the overall user satisfaction with the system. These findings imply that irrespective of the characteristics of the company or the features of the system, the way the companies implement ABC might determine how much benefits can be gained and to what extent the system could be used.

The purpose of this study was to investigate and examine the moderating effect of Strategic Thinking on the effect of Talent Management on Core competence. The study collected the primary data from the sample that comprise of 310 managers working in Saudi private hospitals lied in western region, using well-designed questionnaire. The study planned to learn how Talent Management, Core Competence, and Strategic Thinking can affect each other in private hospitals, which can re-veal the latent potentials of human resources that enable the hospitals to achieve competitive positions. SEM model was developed and carefully assessed. The key findings indicate that enhancing managers’ strategic thinking could result in increasing the opportunity for hospitals to achieve core competences through applying talent management practices. As a result, the relationship between Talent Management and Core competence, as well as the relationship between Strategic Thinking and Core competence, was positive. Given these relationships, it can be concluded that the strategic thinking (as a moderating variable) can have a positive effect on the relationship between talent management and core competence.

This study aims at identifying the impact of customer relationship management (CRM) on retaining customers in tourism organizations (hotels) in Al-Kharj Governorate. An analytical descriptive approach was used in this study in which a questionnaire was designed and distributed to the study sample population consisting of 200 individuals. The study reached a set of results, the most important of which are the dimensions of customers service in travel & tourism organizations (understanding and identifying the customer - developing the relationship with the customer - selecting the customer - interacting with the customer) affect the development of the relationship with their customers. The study presented a set of recommendations the most prominent of which is working to provide programs and offers presentations, to customers, which can build a strong relationship with them and enhance trust with them. There is a need to pay attention to the integrated communication programs with customers, a comprehensive study on the travel and tourism and identifying the targeted group for the services of travel & tourism organizations in the governorate.

The purpose of this study was to investigate the effect of transformational leadership on employee performance via job satisfaction in telecommunication sector, Jordan. Self-administered questionnaire was used to collect data from 278 employees. Structural equation modeling (SEM) via The Analysis of Moment Structures, i.e., IBM AMOS 22 was applied to test hypotheses. The findings show that transformational leadership was significantly and positively associated with both job satisfaction and employee performance. Furthermore, job satisfaction had a significant relationship with employee performance. Consequently, the results underlined a significant mediation effect of job satisfaction in the interaction between transformational leadership and employee performance. This research provides empirical evidence of the interaction between transformational leadership, job satisfaction and employee performance in a key industry in a developing country, Jordan. Finally, this study was conducted in telecommunication sector in a developing country, Jordan, therefore, the results cannot be generalized across countries.

Employees being prolific in the workplace is equally essential to survive in the global job market. The study projected to identify various driving factors of employee creativity and proposed a theoretical model and further investigated the impact of independent variables on employee innovation. Using the survey questionnaire, primary data from 246 small and medium enterprises (SME) employees of Saudi Arabian organization was collected. Exploratory factor analysis (EFA) underlined the identified determinants into six causal factors namely training and brainstorming session (TBS), employee recognition and reward (ERR), resources and fund allocation (RFA), employee competencies (EC), workplace environment (WE) and management support (MS). Subsequently, multiple linear regression analysis was conducted to examine the influence of these factors on employee innovation (EI). Findings showed the regression model was significant and explained 84.2% of the variance on the dependent variable. Also, all six constructs resulted significant positive relationships with EI. Results showed EC has the highest positive relation with EI. The study demonstrated a better working environment, collaboration, team spirit, work autonomy, and morale will reinforce creativity with the sup-port of management and allocation of resources and funds. Lack of these elements will ruin the work culture and thereby the workplace innovation. Though the results are presented from a small group and with no generalization, the study sheds light on many employees in creating a competitive edge and flourish with new opportunities by encountering uncertainties using new approaches at work. The findings are consistent and the study reconfirms the literature. The study also provides some indirect inferences to organizational human resource (HR) policymakers. Further, the limitations and future research scope were also well demonstrated.