Total quality management (TQM) is a method of managing a bank. TQM, which is considered as a critical instrument, directs the strategy of developing work and increasing performance in order to generate profits through quality services and products. Therefore, this study aimed to examine the function of TQM in improving customer relations in Jordanian Islamic banks. Primary data was gathered by surveying 163 workers of Jordanian Islamic banks. A questionnaire was employed as the data-gathering technique. To do the descriptive statistical analysis, SPSS version 25 was employed. The findings show that there is a statistical association between Jordanian Islamic banks' TQM, which includes customer satisfaction, strategic planning, continuous improvement, and relationships with customers.

The effect of information security on the e-supply chain attracted attention to investigate its relationship with the mediating role of supply chain risk in the logistics and distribution industry in the United Arab Emirates (UAE). The proposed research explored the mediating effect of supply chain risk in the logistics and distribution industry, providing unique insights for future research, literature, and targeted sectors. A descriptive, causal and analytical design with quantitative research technique was applied to the proposed research model. A sample of 301 respondents from the managerial departments of 176 logistics and distribution companies in Dubai and Abu Dhabi was used to assess the research variables. The findings revealed that the impact of information systems was positively associated with the e-supply chain, while the indirect impact of supply chain risk significantly positively impacted the e-supply chain. The research is limited to assessing the supply chain risk as an intermediary. For future research, exploring the SC risk prevention strategies' impact on the E-supply chain is recommended. Research findings are anticipated to assist communities of practice in making better information security decisions in the context of e-supply chain by clearly implementing information security policies internally and externally to enhance e-supply chain performance and SC risk management.

This paper examines the impact of cyber resilience and supply chain (SC) robustness on supply chain performance in the UAE chemical industry. No prevailing empirical evidence makes this research unique and beneficial to the literature and future research related to cyber resilience in the chemical industry. Moreover, this research is a contemporary contribution to the research of the UAE chemical industry. The study applies a quantitative approach with causal, exploratory and analytical design. The magnitude of the industry is emphasized by choosing cluster sampling techniques. Data is collected from chemical manufacturing companies located in Abu Dhabi, UAE. A valid sample of 303 participants is used for data analysis. A positive direct impact with a significant level of cyber resilience and SC robustness on supply chain performance is found. Current hypothetical model assessment in one industry limits the research findings. It is recommended that other industries be investigated through longitudinal research. A system of diverse detection and defense mechanisms is required. For the chemical industry, an effective cyber security plan would strengthen resilience against cyberattacks and improve SC performance.

This study aims to investigate the impact of leadership styles (transformational leadership style, transactional leadership style, and Laisser-Faire leadership style) on employees’ innovative work at Al-Ahliyya Amman University Employees. It follows the descriptive analytical approach by distributing a questionnaire to a sample of 461 employees following the convenience sampling technique. The findings show a positive statistically significant impact of transformational leadership style on employees’ innovative work behavior, while there was a negative statistically significant impact of transactional and Laisser-faire leadership styles on the employees’ innovative work behavior at Al-Ahliyya Amman University Employees.

The purpose of this paper is to empirically examine a theoretical model which identifies the effect of process quality improvement and lean practices on competitive performance in the healthcare industry in the United Arab Emirates (UAE). The study uses a quantitative research technique with convenient cluster sampling through applying a descriptive, causal and analytical research design. A valid sample size of 270 respondents is used for analysis by linear regression and hypothesis testing using SPSS. The results indicate a direct significant relationship between process quality improvement and a direct significant relationship between lean practices and competitive performance. Given the substantial resources spent and efforts to improve healthcare quality, the absence of studies demonstrating the impact of quality-related operations and activities would require future research. Hospitals in one city in UAE have access that limits the research results. It is recommended that future research assess more variables dependency on the healthcare sector that can affect increase competitiveness. The research provides some managerial implications that could help hospital managerial members improve their healthcare delivery system's leanness and quality improvement to get competitiveness. Quality improvement and lean practices help increase competitive performance and can assist the healthcare sector in providing better service using these practices that have never been considered in research.

The study aims at measuring the availability of knowledge management (KM) infrastructure and its impact on the innovation process and products of Munir Sukhtian Trading Group Company (MSTGC), through the intermediary role of KM mechanisms and technologies. The study tool, which took the form of a questionnaire, was designed to collect the required data from the company under research. The validity and stability of the research tool were both tested. The study community is made up of the MSTGC, and the study sample consisted of the senior and middle management. A group of 101 managers were randomly selected from the sampling unit which consisted of (140) managers, heads and deputy heads of departments, sales supervisors and team leaders at the Head Office of the company in Amman. The study used the descriptive-analytical research method, and found the following most notable findings: high level of information technology (IT) infrastructure and intermediate levels of the rest of the components of KM infrastructure (physical environment, common knowledge, organizational culture, and organizational structure). The innovation process is of a medium level and the same is for KM mechanisms and technologies. As for MSTGC's commercial products, the results show a high level represented by two things: first, value-added products and knowledge-based products. Furthermore, a statistically significant effect was found (α≤0.05) for the KM infrastructure with its components (IT infrastructure, physical environment, common knowledge and organizational structure) on the MSTGC's products. On the other hand, the effect was outwardly in relation to the component of organizational culture. The findings also show that the KM infrastructure had a statistically significant impact on the innovation process and the products through KM mechanisms and technologies. The study presented a set of recommendations, most notably: the need for enhancing and elevating the intermediate levels of KM (physical environment, common knowledge, organizational structure, organizational culture), while maintaining the high levels of IT infrastructure. Also, among the recommendations is the need for maintaining the high levels of value-added and knowledge-based products of MSTGC's in order to remain in competition with the market and enhance the reputation of the company's products among customers. Also recommended is paying more attention to KM infrastructure because of its impact on the innovation process and the company's products.

This research aims at exploring barriers of adopting Industry 4.0 in manufacturing supply chains. Data were collected based on a review of extant literature on barriers Industry 4.0 adoption, individual interviews with a panel consisted of academic and industry experts. Following numerous previous studies, interpretive structural modeling (ISM) and matrix multiplication applied to classification (MICMAC) analysis were conducted to order 10 barriers based on their importance and impacts. The results excluded one barrier “cyber security challenges”, categorized another one as a dependent barrier “lack of digital strategy”, and eight barriers as linkage barriers “lack of infrastructure”, “personnel resistance to adopt new technologies”, “high investment requirements”, “data management and quality challenges”, “uncertainty of economic benefits”, “low maturity level of technology”, “lack of adequate skills”, and “job disruptions”. Henceforward, it was concluded that mitigating these eight barriers is very critical to ensure a successful adoption of Industry 4.0 technologies in supply chains. Further studies are required to categorize these eight barriers based on their importance and relationships.

The main purpose of this research is to investigate the mediating role of job stress in the relationship between organizational change and job satisfaction in telecommunication companies in Jordan. The research population is employees working at three communication companies in Jordan; as a convenience sample of 422 was chosen randomly. Descriptive analysis was used to provide general information on the employees of telecommunication companies. Furthermore, validity and reliability tests were used, and regression analysis was applied for the possibility of hypotheses rejection. The findings indicate a significant positive relationship between organizational change and job satisfaction, as well as a significant positive relationship between organizational change and job stress. Additionally, the results indicate a significant negative relationship between job stress and job satisfaction. The findings also revealed a partial mediating effect of job stress on the relationship between organizational change and job satisfaction. According to the findings of this research, to increase employees’ job satisfaction, their level of job stress during organization change operations in telecommunication companies must be decreased. For future research, the present study recommends the investigation of the impact of organizational change on job satisfaction, along with the mediating role of job stress, using different dimensions and sectors.

This research aims to account for the cost of quality through lean and agile operations strategies with empirical evidence from the Aviation industry in the UAE. The cost of quality improvement through lean and agile strategies was not researched enough in the aviation industry. This research will contribute with great knowledge in the aviation industry. The research design used a descriptive, explanatory, causal, and analytical method. A cluster sampling technique was used with a valid sample size of 251 respondents for analysis by multiple regression using ANOVA. Results indicated the significant relationship between lean and agile operations strategies on the cost of quality. There is a direct positive significant relationship between the cost of quality and SC strategies to get quality products cost-effectively. This research was limited to the lean and agile strategies and cost of quality analysis in the aviation industry in one city in the UAE. In contrast, it requires detailed research to explore other cities and assess the aviation industry's challenges while implementing lean and agile strategies. Cost elimination with high-quality production is fundamental for a successful business; lean and agile operations can reduce airline companies' costs and propose the criteria to adopt the strategic implementation efficiently.

The study aimed to identify the impact of supply chain integration through strategic performance and the mediating role of strategic vigilance in industrial companies. The Jordanian population is large and medium-sized, and the study population consists of medium and large-sized industrial companies. For hypothesis testing purposes the study and its model validity, Modeling Equation Structural Analysis (SEM) was used through the AMOS16 program. The study indicates that supply chain integration (strategic integration, internal integration, external integration) has an impact on strategic performance and response. The supply chain, as the results of the study indicated, shows that the response of the supply chain affects strategic performance. The study also found that the response of the supply chain mediates the impact of strategic vigilance on strategic performance. The study recommended working to raise the level of trust and honesty, commitment and attention to the interest of each party to the supply chain to maintain a good level of external integration of the supply chain and work to improve the level of supply chain response to markets and any changes that may occur in the market through corporate restructuring and streamlining working procedures.