The aim of this study is to identify the effect of the analytical customer relationship management (CRM) on strategic CRM, operational CRM and customer satisfaction. Data collected from a sample consisted of 150 managers of managers in commercial banks using a questionnaire. The results accepted the hypotheses that analytical CRM is positively related to both strategic CRM and operational CRM, which in turn show significant effects on customer satisfaction. Analytical CRM had no significant direct effect on customer satisfaction, but through strategic CRM and operational CRM. Such results indicated that strategic CRM and operational CRM had a full mediation role between the analytical CRM and customer satisfaction. It was concluded based on these results that CRM components, i.e., analytical, strategic and operational CRM are all critical in ensuring customer satisfaction. Therefore, banks should consider all these components in designing their CRM programs.

The purpose of this research is to measure the effect of perceived behavior on purchasing behavior of halal food among consumers in Tangerang which is mediated by purchase intention and moderated by halal awareness. Data collection through online questionnaires was carried out by snowball sampling and the results of questionnaires were returned and valid as many as 300 respondents. Data processing using SEM method with SmartPLS 3.0 software. The results of this study indicate that attitudes, subjective norms and perceptions of behavior control have a significant effect on purchase intention. Meanwhile, purchase intention has a significant effect on the purchasing behavior of working consumers, and halal awareness moderates the effect of purchase intention on purchasing behavior.

The aim of this study is to provide empirical evidence of the mediating effect of Supply Chain Management (SCM) on the relationship between enterprise resources planning (ERP) and financial performance. The empirical analysis in this study is based on primary data obtained from a survey of 300 agricultural sector companies with 220 respondents or with a response rate of 73%. This research was conducted with a Structural Equation Modeling (SEM) approach with a test tool using Partial Least Square (PLS). Overall, the findings in this study indicate that Supply Chain Management (SCM) mediates in part the effects of enterprise resources planning (ERP) on financial performance. The results of this study indicate that the implementation of enterprise resources planning (ERP) results in increased financial performance in the long term and Supply Chain Management (SCM) helps companies achieve increased financial performance in the future.

The aim of this paper is to examine one of the most crucial factors in the “Technology Acceptance Model” proposed by Davis (perceived usefulness) in moderating the “DeLone and McLean” success model in the context of educational portal in Higher Education. Questionnaires were distributed online to 200 respondents and deserved to be analyzed. The respondents were regular students at the University of Bengkulu. Data analysis used Smart-PLS version 3.2.9. The research findings indicated an influence of “system quality, information quality, and service quality partially on user satisfaction” of the educational portal information systems. The result shows that perceived usefulness can strengthen the relationship between system quality, information quality, and service quality to the satisfaction of customer. This research contributes to the development of perceived usefulness variable as a moderating variable affecting the quality of a system, quality of information, and quality of service partially on user satisfaction and finding strategies needed by the University of Bengkulu effective and efficient information system.

This study aims to examine customer retention (CR) from the aspect of customer satisfaction with customer relationship management (CRM), service quality and marketing relations (RM). State-owned bank customers selected the research population in all branch offices in the Madura region, and data were collected through a Likert scale model questionnaire. The results of the path analysis using the structural analysis model (SEM) show that there is an influence of CRM on customer satisfaction; there is an effect of service quality on customer satisfaction; there is an effect of RM on customer satisfaction; CRM through customer satisfaction affects CR; service quality through customer satisfaction affects CR; RM through customer satisfaction affects CR; there is an effect of customer satisfaction on CR on customers. Then the simultaneous test shows that simultaneously RM, service quality, and RM impact customer satisfaction, and the value of coefficient of determination (R-Square) explains that CRM, service quality, and RM can effectively contribute to customer satisfaction. Simultaneously, CRM, service quality, and RM affect CR. CRM, service quality, and RM affect CR mediated by customer satisfaction. CRM, service quality, and RM, through customer satisfaction, can effectively contribute to CR to customers of state-owned bank Regional Offices.

[Leu]⁶-aureobasidin K 1 is an analog of AbK, in which aIle residue at the sixth position of AbK is replaced by Leu. [Leu]⁶-AbK 1 was successfully synthesized using a combination of solid- and solution-phase that has a difference with the previous method applied for the synthesis of other aureobasidin analogues, [2S,3S-Hmp]-AbL 2. The linear precursor was prepared by using solid-phase method with Fmoc strategy, in which an ester bond was constructed on the resin. The cyclic product was obtained from a solution-phase reaction of the linear precursor using HATU reagent. The crude of the cyclic peptide was purified using a column chromatography technique to obtain [Leu]⁶-AbK 1 with a percent yield of 5.31% that is higher compared to previous similar method for synthesis of [2S,3S-Hmp]-AbL 2. The purity level of cyclic product was analyzed using analytical RP-HPLC (t_R = 6.49 min) and analysis of structure using ¹H-NMR.

Research in this paper discusses shrinking and consolidation of flood embankments soil in swamp irrigation areas. The flood embankments are made from swampy soil materials. The focus of this research is the reduction of dyke embankment height that occurs due to soil shrinkage and soil consolidation. Investigations about the time of consolidation and land subsidence that occurred on the embankment at certain periods after the embankment established were also carried out in this study. The research sites are some swamp irrigation areas in the Tulang Bawang Watershed, around North-East Lampung, Indonesia. This research was carried out by conducting laboratory tests on soil samples and field observations on the reduction in height of flood embankments in the study area. The research shows that the main cause of total decrease on the embankment is due to linear shrinkage, consolidation of soil under the embankment, an immediate subsidence, and the subsidence of the embankment themselves. Their contribution to total decrease of embankment is 42.51%, 34.48%, 18.32%, and 4.62%, respectively. Results also indicate that the ratio between the percentage of embankment consolidation in downstream area happen faster than the one in upstream area of the river.

This article is retracted due to sever similarity with another article published by the same authors

Financial management faces 3 important decisions, namely funding, investment and dividends. The purpose of this study is to determine the effects of the fundamental factors such as leverage in financial management. Leverage is one of the factors of funding, investment and dividends that interdependently affect the value of the company. The method used in this study uses 2SLS (two-stage least square). There are 4 (four) equations in this study, namely the equation of leverage, investment, dividend and company value. Interdependence is shown based on leverage, investment and dividends. In the interdependence equation leverage, investment and dividends not only on one side act as endogenous variables but also act as exogenous variables on the equation of the company values. The results of the research on leverage equations show that investment affects leverage but dividends do not affect leverage. The investment equation shows the results of both leverage and dividend variables would not affect investment decision. Dividend equation also shows that leverage and investment variables also do not affect dividends. Moreover, the results of the company value equation show that the leverage variable would not affect the value of the company. But in-vestment and dividend variables affect the value of the company. The conclusion of this study is that there was a mutually influential relationship between the three variables of financial management before influencing company value.

The purpose of this research is to develop an early warning system model that can anticipate the occurrence of delisting of Islamic stocks (ISSI) using Support Vector Machines (SVM). Financial variables used consist of debt to equity, return on invested capital, asset turn over, quick ratio, current ratio, return on assets, return on equity, leverage, long term debt, and interest coverage. The population of this study is 335 sharia shares registered at ISSI in the period 2012-2017, with a total sample of 102 companies. The results show that the financial variables had a predictive power to the occurrence of delisting of Islamic stocks in the ISSI index. The effect of the independent variable or predictor variable is the financial ratio to the target variable or the dependent variable that is the potential for delisting of Islamic stocks in the ISSI index. With the development of 4 SVM models with different levels of prediction accuracy, SVM Model 1 with an accuracy rate of 71.57%, SVM Model 2 with an accuracy rate of 72.55%, SVM Model 3 with an accuracy rate of 82.35% and SVM Model 4 with an accuracy rate of 100%, it can be concluded that the SVM Model 4 is the best model.

The performance of sustainable supply chain management today, especially for palm oil, continues to experience a drastic decline from the social, economic, and environmental perspectives. Both the supply and demand sides are undergoing severe disruption due to the COVID-19 pandemic. To survive the COVID-19 situation and afterward, the palm oil industry needs to focus on priority indicators for immediate improvement. For that reason, our study aims to determine the primary indicators used to assess the performance of sustainable supply chain management to improve the palm oil industry's performance immediately. The F-AHP method is used to rank which indicators are focused on the COVID-19 situation and thereafter. The findings of this study designate that there are three main indicators, namely from the economic side (adaptability), the social side (improving employee health and safety), and the environmental side (sustainable supplier management). This finding is beneficial for the industry and for supply chain actors such as suppliers, customers, and the government in taking attitudes and setting policies related to sustainable supply chain management in the face of pandemic.