Selecting from a pool of interdependent projects under certainty, when faced with resource constraints, has been studied well in the literature of project selection problem. After briefly reviewing and discussing popular modeling approaches for dealing with uncertainty, this paper proposes an approach based on chance constrained programming and utility theory for a certain range of problems and under some practical assumptions. Expected Utility Programming, as the proposed modeling approach, will be compared with other well-known methods and its meaningfulness and usefulness will be illustrated via two numerical examples and one real case.

In order to manage a project seamlessly, there is a need to establish effective communication be-tween different departments and identify the risks in the project, determine the affected or influ-encing stakeholders, provide timely resources and logistics, and manage the available resources to make a framework for project implementation. In order to successfully complete the project it is also necessary to focus on approved costs, project completion time and quality within the specified range. Project management is the coordination among different parts of the project to achieve the main goals of the project and the stakeholders’ expectations. To achieve this, there are several standards and one of the most recognized standards is the Project Management Knowledge Facility (PMBOK), which has come with the assistance of Project Managers for professional, targeted and comprehensive management. PMBOK is not just a guideline and a methodology for project management. Building Information Modeling (BIM), a project man-agement methodology has been adopted in recent years to design a project integrated as a 3-D information model, which adds all project information in the various phases of the project to a 3-D information model. The purpose of this research is to gather some date from experts using some questionnaires in the area of project management to build an information modeling. The study determines that each of the basic BIM capabilities had positive effects on different domains of PMBOK knowledge. Moreover, using SAW analysis, the study suggests that BIM had the greatest impact on project integration management, and finally, the BIM general process model is introduced to implement each of the areas of knowledge.

When aiming on improving efficiency and reducing cost in manufacturing environments, production scheduling can play an important role. Although a common workshop is full of uncertainties, when using mathematical programs researchers have mainly focused on deterministic problems. After briefly reviewing and discussing popular modeling approaches in the field of stochastic programming, this paper proposes a new approach based on utility theory for a certain range of problems and under some practical assumptions. Expected utility programming, as the proposed approach, will be compared with the other well-known methods and its meaningfulness and usefulness will be illustrated via a numerical examples and a real case.

Customer service is increasingly being recognized as a source of competitive advantage. The keys to provide effective customer service are determining the customer needs, accurately, and meeting and exceeding the needs in a consistent manner. Companies should adapt a strategic, proactive focus on customer service based on understanding logistic processes and designing the logistics system to meet their needs. This paper proposes an approach based on the quality function deployment (QFD), for ranking strategic actions to improve logistics service. The paper addresses the issue of how to deploy the house of quality (HOQ) to effectively and efficiently improve logistics processes and thus customer satisfaction. For data collection, fuzzy logic is used to deal with the ill-defined nature of the qualitative linguistic judgments required in the proposed HOQ. The methodology has been tested by means of a real case application, which refers to an Iranian company operating in the manufacturing industry.

Cost benefit analysis (CBA) is a useful tool for investment decision-making from economic point of view. When the decision involves conflicting goals, the multi-attribute analysis approach is more capable; because there are some social and environmental criteria that cannot be valued or monetized by cost benefit analysis. The complex nature of decision-making in road safety normally makes it difficult to reach a single alternative solution that can satisfy all decision-making problems. Generally, the application of multi-attribute analysis in road sector is promising; however, the applications are in preliminary stage. Some multi-attribute analysis techniques, such as analytic hierarchy process (AHP) have been widely used in practice. This paper presents an integrated framework with CBA and AHP methods to select proper alternative in road safety projects. The proposed model of this paper is implemented for a case study of improving a road to reduce the accidents in Iran. The framework is used as an aid to cost benefit tool in road safety projects.