The aim of this study is to identify the effect of supply chain resilience as measured by supply chain flexibility, supply chain collaboration, and supply chain agility on supply chain performance. A sample consisting of employees from chemical industrial companies in Jordan was selected to collect data using an electronic questionnaire. Analyzing data via SmartPLS 3.0, the results showed that supply chain collaboration and supply chain agility as key dimensions of supply chain resilience had significant effects on supply chain performance, while supply chain flexibility exerted insignificant effect on supply chain performance. Therefore, managers are recommended to improve their firms’ abilities to carry out effective work with partners and to enhance firms’ abilities to respond quickly to unpredictable changes. Scholars are also requested to conduct further studies such as investigating the effect of supply chain redundancy on supply chain performance.

This study comes to ascertain the impact of digitalism on supply chain flexibility. A sample consisting of 350 employees was selected from manufacturing companies in the food industry to collect research data. One inclusion criterion was assumed in this research, which is employee knowledge of supply chain processes. Research data was gathered using a questionnaire distributed to the members of the sample. The final number of the questionnaires was 297 with a response rate of 85%. Analyzing data via SmartPLS 3.0, the results indicated that Internet of things (IOT) had a significant effect on supply chain flexibility. Such results confirmed that one dimension of digitalism, which is the Internet of things, has a significant effect on supply chain flexibility.

The aim of this research is to examine the impact of supply chain management through social media on competitiveness of the private hospitals in Jordan. The population of the study includes managers in various administrative disciplines. Therefore, the complete census method was used in this research to collect the primary data, where the total responses were 438 responses were used for analysis. The questionnaire was used as a basic instrument in the current research, as it was designed electronically through Google Forms and sent to the research sample via email. AMOS software was used to test the research hypotheses. The results showed that all dimensions of supply chain management through social media had a positive impact on competitiveness; the greatest effect was for strategic relations with suppliers. Based on the study results; managers at the examined companies should enhance their usage of social media with suppliers, according to the report, in order to support strategic connections with them.

The aim of this study is to investigate the effects of customer satisfaction and customer delight on customer loyalty through customer retention. Data were collected using a questionnaire developed based on the literature and administered to a sample of restaurant customers consisting of 376 customers. Using IBM SPSS and AMOS software for data analyses, the results indicate that customer retention had a perfect mediating role in the effect of customer satisfaction on customer loyalty and a partial mediating role in the effect of customer delight on customer loyalty. The study provided several contributions. A key contribution to researchers is that the effect of customer satisfaction on other variables, particularly customer loyalty should be assessed in terms of its direct and indirect effects. A basic contribution to managers is that both satisfied and delighted customers have potential intentions to defect, hence, retaining customers is a crucial step to ensure loyalty. Delighted customers are more likely to be retained and retained customers are ready to be loyal customers.

The goal of the study was to determine the influence of green supply chain management strategies on performance in Jordanian industrial enterprises using just in time. All of Jordan's manufacturing enterprises were included in the analysis. A total of 218 companies were selected from the manufacturing industry. The study hypotheses were tested using Path Analysis. The results showed that green supply chain practices had a significant indirect effect on performance through JIT. Based on the study findings, the researchers recommend individuals and decision-makers to improve the expected results of green supply chain practices in the performance of economic and social business through just in time production and increasing the interest in logistics services as one of managing green supply chains practices in these companies.

This study aims at investigating the effects of e-HRM (operational, relational, and transformational) practices on the effectiveness of human resource service through user training. A questionnaire was used to collect data from a sample consisting of HR staff in fifteen food firms. The results showed that the influence of operational e-HRM on the effectiveness of human resource service was fully mediated by user training, and the influence of relational e-HRM on the effectiveness of human resource service was partially mediated by user training. Further, it was found that transformation has an insignificant effect on HR service effectiveness. The study contributes to the literature through identifying the effects of operational, relational, and transformational e-HRM practices on the effectiveness of human resource service and therefore help filling such a gap in literature. In addition to providing HR managers with results, acknowledge the importance of user training to implement e-HRM effectively.

The objective of the study was to determine the impact of electronic human resources practices on Employees Satisfaction in private hospitals in Jordan. The dimensions of electronic human resources practices are (e-recruitment, e-training, e- performance evaluation, e-rewards system, and e-communication). Data were analyzed using IBM SPSS and AMOS software. The population of the study involves all the physicians working in private hospitals in Jordan. Data were primarily gathered through self-reported questionnaires created by Google Forms which were distributed to a purposive sample of physicians via email. To achieve the objectives of the study and test hypotheses, the researcher used SPSS and path analysis. The study results showed that there is a statistically significant impact of electronic human resources practices on employee’s satisfaction. Considering study finding, the researcher recommends decision makers to provide the largest possible investment in modern technology, and to subscribe to databases that qualify doctors to practice electronic human resource management dimensions that were mentioned in the study and ensuring doctors’ job stability.

The purpose of this research is to look into the drivers that influence whether or not users will use e-training. The research identified six elements that influence e-training intention to use: perceived ease of use (PEU), computer and internet self-efficacy (CIS), perceived usefulness (PUS), interaction (INT), technical support (TEC), and management support (MGS). Data were collected using a questionnaire distributed to a sample consisting of employees in private universities to test six hypotheses related to these factors. The results showed that four of these factors, i.e., perceived ease of use (PEU), computer and internet self-efficacy (CIS), perceived usefulness (PUS), and technical support (TEC) are key drivers of e-training intention to use. Results are discussed and conclusion is reported.